Ad Operations Team Lead

Job Description:

Discover your 100% YOU with MicroSourcing

Position: Ad Operations Team Lead

Work setup: Work from home

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Key Responsibilities

The Ad Operations Team Lead is a first-line people manager responsible for the day-to-day supervision of a team performing standard digital advertising operations. The role plans coverage and workloads, monitors delivery and quality, coaches employees, manages escalations, and communicates with internal stakeholders and assigned clients across campaign setup, trafficking, monitoring, reporting, quality assurance, optimization support, and related activities.

The position requires at least three years of hands-on Ad Operations experience, with five or more years preferred, and demonstrated experience supervising, coordinating, or leading an operational team. This is primarily a managerial role rather than a production role; the Team Lead may demonstrate procedures, validate complex work, or provide limited coverage when necessary while remaining accountable for team performance, employee development, process adherence, and client service.

Essential Duties and Responsibilities:

• Team Supervision and Workforce Coordination
• Direct daily team activities, assign and prioritize work, monitor task queues, and ensure deadlines and client commitments are met.
• Manage schedules, attendance, leave coordination, shift handoffs, workload coverage, and staffing risks with the appropriate manager or support functions.
• Set performance expectations; provide feedback, coaching, and documented follow-up; and support corrective action and formal performance reviews when required.
• Track workload, capacity, utilization, productivity, and employee availability, and reallocate resources as operating needs change.
• Operational Delivery, Quality, and Performance Management
• Maintain accountability for team accuracy, quality assurance, turnaround times, service levels, task completion, productivity, and operational reliability.
• Review dashboards, trackers, error trends, delivery risks, and recurring issues; coordinate corrective actions and communicate material risks promptly.
• Ensure adherence to approved procedures, quality checklists, escalation paths, information-security requirements, and client-specific instructions.
• Perform Ad Operations tasks when necessary to maintain service continuity, provide coverage during employee absences, or support periods of increased workload, while ensuring that team supervision and operational management remain the role's primary responsibilities.
• Client Communication and Escalation Management
• Represent the team in governance meetings, status calls, and operational reviews, providing clear updates on delivery, quality, staffing, risks, and action items.
• Coordinate escalations, root-cause analysis, corrective and preventive actions, documentation, and issue resolution.
• Collaborate with Operations Managers, subject matter experts, quality assurance, Training Specialists, and other stakeholders, including campaign-performance discussions when relevant.
• Employee Development, Training, and Skill Management
• Partner with the Ad Operations Training Specialist on onboarding, nesting, refresher, remedial, and cross-training, and reinforce learning through coaching and calibration.
• Conduct skill set reviews, identify capability gaps, maintain skills records, and develop coaching, cross-training, coverage, and readiness plans.
• Participate in client-led and platform-specific training, ensure attendance, and maintain accurate records of procedures, materials, decisions, and follow-up.

Qualifications and Requirements:

• Bachelor's degree or higher in any field from an accredited institution is required.
• A minimum of three years of hands-on Ad Operations experience is required; five or more years of relevant experience is preferred.
• Experience supervising, coordinating, or leading an operational team is requ