Nurse Associate

4 weeks ago

Cebu City, Central Visayas, Philippines Cognizant Technology Solutions Philippines Inc. Full time

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant

Qualifications
  • PH registered nurse with active license
  • Open to fresh graduates with no prior experience.
  • Knowledgeable in Pharmacovigilance and Safety Operations.
  • Possess strong technical skills in Customer Service.
  • Demonstrate expertise in PV Voice Support.
  • Show proficiency in English (Read/Write/Speak).
  • Exhibit excellent communication and problem-solving skills.
  • Have a proactive approach to continuous improvement.
  • Display the ability to work independently in a remote environment.
  • Be detail-oriented and organized.
  • Show capability in research and development activities.
  • Demonstrate the ability to mentor and train junior staff.
  • Possess strong documentation and reporting skills.
  • Have a good understanding of industry regulations and standards.
  • Show commitment to maintaining high-quality service delivery.
Responsibilities
  • Provide exceptional customer service support in PV Voice Support.
  • Handle and resolve customer inquiries related to Pharmacovigilance and Safety Operations.
  • Ensure timely and accurate documentation of all customer interactions.
  • Collaborate with cross-functional teams to enhance service delivery.
  • Utilize technical skills to troubleshoot and resolve customer issues.
  • Maintain up-to-date knowledge of industry regulations and company policies.
  • Monitor and report on key performance indicators to ensure service quality.
  • Participate in continuous improvement initiatives to optimize processes.
  • Assist in training and mentoring junior team members.
  • Conduct regular audits to ensure compliance with safety standards.
  • Engage in research and development activities to support project goals.
  • Provide feedback to management on customer service trends and issues.
  • Contribute to the development of best practices for customer service in PV Voice Support.

Virtual Recruitment Processing: every Monday to Friday, 11am to 5pm

Benefits:

Besides above industry-standard salary and clear career growth, you will also have HMO coverage* from day 1 of your job. The following are included in this benefit:

  • Competitive medical coverage for the employee and family (parents, spouse, or domestic partner) **
  • Medicine reimbursement for outpatients
  • Maternity assistance
  • Educational Assistance
  • Life, accidental death and dismemberment, and total permanent disability insurance
  • Laboratory, diagnostic and therapeutic procedures
  • Annual Physical Exam (APE)
  • Dental
  • Access to major hospitals
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