Associate - Customer Service Centre

1 day ago

Santo Niño st, Nueva Ecija, Philippines The Great Eastern Life Assurance Company Limited Full-time ₱180,000 - ₱260,000 Contract

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We are seeking applicants to join us as part of the dynamic frontline service team at Service Centre.

Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;
Ensure unresolved issues over the counter are promptly followed up within stipulated time;
Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
Provide excellent customer service experience;
Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
Highlight any potential concerns/risks and proactively shares best risk management practices; and
Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre;
May be rotated amongst the different Service Centres;
Undertake projects or other responsibilities as assigned

GCE ‘A’/ Diploma/ Degree holder from recognized institution; Applicant with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous.
Fresh Diploma & Degree holders are welcome to apply
A team player with good writing, interpersonal and communication skills.
Applicant must be comfortable to work in Frontline Environment
Meticulous and detail-oriented
Possesses good written and verbal communication skills
Proficient in MS Office applications Excel and Word
Work independently as well as in a team
Able to adapt in a fast-paced environment