Communications Coordinator

About the Role

Our client is a multi-brand property services and insurance restoration company operating across nine distinct brands. They are hiring a Communications Coordinator to serve as the connective tissue between leadership, office staff, and field crews — ensuring that the right message reaches the right people, in the right format, at the right time.

This is not a social media or marketing role. It is an internal and operational communications role that demands strong writing instincts, sharp attention to format and tone, and the discipline to manage a communications calendar with consistency and care.

What You Will Own

SharePoint Intranet Management

• Serve as the primary owner of the company’s SharePoint intranet — maintaining structure, keeping content current, and ensuring employees can find what they need
• Build and update intranet pages with a focus on clarity, navigation, and visual organization
• Coordinate with department heads to ensure all posted content is accurate and up to date

Company-Wide Email Communications

• Draft, format, and send company-wide announcements on behalf of leadership
• Manage recurring communications including policy updates, company news, and operational notices
• Ensure all written communications are polished, plain-language, and appropriate in tone for a diverse audience

Field Team Notifications

• Communicate time-sensitive updates to field crews through platforms such as Connecteam or Beekeeper
• Translate office-side decisions and operational changes into clear, mobile-friendly messages that field staff can act on
• Maintain an awareness of what is happening across job sites and coordinate with project teams to keep communications accurate

Visual Formatting and Creative Support

• Use Adobe Creative Cloud (InDesign, Illustrator, Photoshop) to format announcements, internal documents, and communications materials to a professional standard
• Apply AI tools such as Claude, ChatGPT, and Microsoft Copilot to accelerate drafting and improve consistency
• Ensure all visual and written communications reflect the company’s standards across all nine brands

Communications Calendar

• Build and manage a communications calendar to plan recurring and one-time announcements in advance
• Coordinate timing and sequencing of communications to avoid overlap or confusion
• Proactively identify upcoming events, deadlines, or operational changes that require advance communication

What This Role Requires

Experience and Background

• 2+ years of experience in an internal communications, marketing, or content coordination role
• Demonstrated experience writing for a professional audience — announcements, policy communications, operational updates, or similar
• Experience managing a content calendar, intranet platform, or internal knowledge base is strongly preferred
• Familiarity with Adobe Creative Cloud — InDesign, Illustrator, and Photoshop specifically
• Hands-on experience with AI productivity tools (Claude, ChatGPT, Microsoft Copilot, or equivalent)
• Experience using SharePoint for intranet or document management purposes is a strong advantage
• Exposure to field communication platforms such as Connecteam or Beekeeper is a plus

Communication and Writing

• Native or near-native English proficiency — written and spoken; this is a non-negotiable requirement
• A natural instinct for plain language: the ability to take complex or technical information and rewrite it so any employee can understand it at a glance
• Strong editorial eye: you catch grammar errors, inconsistencies, and formatting issues before anything goes out
• Tone-sensitive: you adapt your writing to the audience, whether that is executive leadership, office staff, or field crews working on a job site

Organization and Reliability

• Able to manage a communications calendar and meet recurring deadlines without being chased
• Comfortable working across multiple brands and departments without losing track of priorities
• Discrete and professional when handling sensitive internal announcements
• Proactive in flagging when a message needs review, approval, or additional context before it is sent

Tools You Will Use

• SharePoint — intranet ownership and content management
• Microsoft 365 — Outlook, Teams, Word, and Excel as daily tools
• Adobe Creative Cloud — InDesign, Illustrator, Photoshop for formatting and visual communications
• Connecteam or Beekeeper — field crew notifications and mobile-first communications
• AI productivity tools — Claude, ChatGPT, Microsoft Copilot fo