Current jobs related to Complaints and Investigations Analyst - Manila, National Capital Region - EMAPTA

  • Complaints Resolution Specialist

    3 days ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled and detail-oriented Litigation Support Analyst to join our team. As a Litigation Support Analyst, you will play a crucial role in supporting the Legal Litigation team by conducting investigations and providing essential support.The successful candidate will have a minimum of 4 years of relevant experience in...

  • Compliance and Investigation Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Job Overview:We are seeking a skilled Complaints and Investigations Analyst to join our Broker Monitoring & Advice unit. As part of this role, you will provide essential administrative support to the investigations team, organizing case files, managing documentation, and ensuring disputes are handled efficiently, accurately, and in line with compliance...

  • Senior Complaints Analyst

    3 days ago

    Manila, National Capital Region, Philippines Coinbase Full time

    Ready to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...

  • Investigations Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    About the RoleThis is an exciting opportunity to join our team as an Investigations Specialist. In this role, you will be responsible for investigating various business matters and providing recommendations for improvement.Key DutiesInvestigate complaints and allegations of misconductConduct audits and reviews to ensure compliance with policies and...

  • Customer Complaint Handler

    3 days ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Key ResponsibilitiesHandle escalated complaints, requests, and inquiries referred by regulators, senior management, and internal units.Conduct thorough investigations of escalated cases by gathering relevant data, coordinating with internal and external units, and analyzing the root causes of customer concerns.Recommend timely and appropriate resolutions,...

  • Market Abuse Investigator

    3 days ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Market Abuse Analyst PositionThis role involves conducting daily Level One surveillance and escalating issues to regional teams where necessary. As a market abuse analyst, you will identify patterns and behaviours indicating market abuse and misconduct. Your strong analytical and investigative mindset will be essential in this role.

  • Senior Investigative Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Job OverviewWe are seeking an experienced Investigations Specialist to join our team. As an Investigations Specialist, you will be responsible for conducting thorough investigations into various business matters.Key ResponsibilitiesConduct investigative research and analysis to identify root causes of business issuesCollaborate with cross-functional teams to...

  • Payment Security Investigator

    1 week ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Payment Security Investigator Job Description:We are seeking a highly skilled Payment Security Investigator to join our team. In this role, you will work closely with analysts and managers to identify and assess various transaction-related risks throughout the assigned business lines.Responsibilities:Investigate suspicious transactions and identify potential...

  • Fraud Investigation Officer

    2 weeks ago

    Manila, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Financial Transaction Investigator

    2 weeks ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Job Details:This is a unique opportunity to join our team as a Chargeback Analyst under the RingCentral account. As a Chargeback Analyst, you'll be responsible for investigating disputes between customers and the company providing the service or product.You'll need to have strong analytical skills, be a decision maker who can analyze situations and weigh...

Complaints and Investigations Analyst

4 weeks ago

Manila, National Capital Region, Philippines EMAPTA Full time

Ortigas, Philippines | Posted on 04/07/2025

Redefining Mortgage Integrity Through Precision, Policy, and Accountability

Regulatory rigour meets global reach in this rare career move. Be part of a high-caliber team handling sensitive investigations tied to millions in home lending. Use your knowledge of dispute resolution and compliance to protect client trust and shape industry standards. It's a career-defining opportunity to lead with integrity and sharpen your edge in international financial operations.

Job Description

As a Complaints and Investigations Analyst, you'll be part of the Broker Monitoring & Advice unit, working closely with the Broker Complaints and Investigations Manager. Your role centers on providing essential administrative support to the investigations team—organizing case files, managing documentation, and helping ensure disputes are handled efficiently, accurately, and in line with compliance standards.

Your Daily Tasks

  1. Reviewing complaints and gathering relevant information from stakeholders.
  2. Supporting the processing of internal dispute resolutions, ensuring compliance with regulatory requirements and internal policies.
  3. Communicating effectively with clients and brokers via phone and email to clarify dispute details and request documents.
  4. Maintaining accurate records of disputes, communications, and resolutions in the internal tracking system.
  5. Drafting clear and concise responses outlining dispute outcomes and next steps.
  6. Documenting findings and outcomes of disputes for internal records.
  7. Collecting data on dispute trends for analysis by senior team members.

Stakeholder Communication and Management

  1. Supporting the assessment and processing of client compensation, ensuring compliance with regulatory guidelines.
  2. Maintaining detailed records of compensation claims and outcomes for transparency and accountability.
  3. Collaborating with internal teams (Risk, Legal, Financial Services) to support effective dispute resolution and compensation management.
  4. Engaging with brokers and clients to gather required information and maintain strong working relationships.
  5. Participating in meetings to discuss dispute progress and share relevant updates.
  6. Building networks and relationships with colleagues to solve problems, escalate issues, and influence outcomes.
  7. Leading change initiatives and supporting others in adapting to new processes.
  8. Managing collaborative and strategic relationships with internal and external stakeholders.

File Retrieval and Build

  1. Retrieving and compiling files and documentation necessary for investigations and dispute resolution.
  2. Building comprehensive case files for senior review by organizing all related documents and correspondence.
  3. Following standardized file naming and storage conventions for team accessibility.

Administration and Processing

  1. Recording workflow activity within internal systems.
  2. Assisting in the assessment and processing of compensation for clients in compliance with guidelines.
  3. Maintaining accurate records of compensation outcomes.
  4. Engaging with insurance providers as part of the compensation process.
Requirements

The Qualifications We Seek

Qualifications and Cognitive Competence

  1. 2–3 years experience in regulatory or compliance roles, with knowledge of the Australian mortgage industry and financial services regulations.
  2. Background in dispute resolution.

Business Skills and Experience

  1. Excellent written and verbal communication skills to deliver information clearly, persuasively, and appropriately to different stakeholders.
  2. High attention to detail with the ability to identify errors or inconsistencies quickly.
  3. Strong critical thinking and analytical skills for assessing disputes and identifying appropriate resolutions.
  4. Effective organizational skills to manage multiple priorities and maintain accurate documentation.
  5. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with database systems is a plus.

About the Client: Trusted for Generations. Powered by Expertise.

In the fast-paced world of Australian mortgage broking, Mortgage Choice has been a steady hand on the wheel for over three decades. With a nationwide broker network and a reputation built on trust, they help clients navigate everything from first homes to investment properties. Named the #1 brokerage by The Adviser Magazine in 2023, they continue to set the gold standard in home lending—loan by loan, win by win.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Be part of a global team passionate about impact. Apply now and join the #EmaptaEra

#J-18808-Ljbffr