Microsoft Entra ID Systems Administrator

About the role:

Talent Map Global BPO, Inc. is a global talent solutions and business process outsourcing company connecting skilled professionals in the Philippines with growing North American businesses. We build dedicated offshore teams across technology, finance and accounting, marketing, and enterprise operations.

Our people-first culture is grounded in collaboration, integrity, continuous learning, and operational excellence. Team members gain meaningful exposure to international clients while building long-term careers in a supportive, performance-focused environment.

POSITION SUMMARY:

The Microsoft Entra ID & Account Systems Administrator is responsible for the administration, security, governance, and automation of enterprise identity and access management (IAM) services. This role manages Microsoft Entra ID, user lifecycle management, authentication services, licensing administration, role-based access controls (RBAC), conditional access policies, and identity-related security functions across Microsoft 365 and integrated applications.

The administrator serves as the primary steward of enterprise identities and is responsible for ensuring secure access to systems and data while supporting compliance requirements including NIST 800-171, ITAR, and other regulatory frameworks. The position plays a key role in automation initiatives involving account provisioning, deprovisioning, licensing, and access governance.

KEY RESPONSIBILITIES:

1. Identity and Access Management:

   • Administer Microsoft Entra ID tenant services and configurations.

   • Create, modify, disable, and delete user accounts.

   • Manage security groups, Microsoft 365 groups, distribution lists, and dynamic groups.

   • Maintain role-based access control (RBAC) assignments.

   • Perform periodic access reviews and entitlement validations.

   • Manage privileged access and administrative roles.

2. User Lifecycle Management:

   • Execute onboarding, transfer, and offboarding activities.

   • Ensure timely provisioning of accounts, licenses, and permissions.

   • Coordinate with Human Resources to maintain identity accuracy.

   • Reclaim licenses and remove access during employee separation.

3. Authentication and Security:

   • Configure and maintain Multi-Factor Authentication (MFA).

   • Develop and maintain Conditional Access policies.

   • Support password management, self-service password reset, and authentication security.

   • Monitor identity-related security alerts and investigate suspicious activity.

   • Assist with incident response activities involving user accounts and credentials.

4. Microsoft 365 Administration:

   • Manage Microsoft 365 licensing assignments and optimization.

   • Administer Exchange Online, Teams, SharePoint Online, and related services from an identity perspective.

   • Monitor license utilization and implement cost-saving initiatives.

   • Configure group-based licensing and automated assignment processes.

5. Automation and Process Improvement:

   • Develop and support identity automation using Microsoft Graph, Power Automate, PowerShell, and related technologies.

   • Automate onboarding, offboarding, RBAC updates, and compliance reporting.

   • Create workflow enhancements that reduce manual administrative effort.

   • Support AI and RPA initiatives that depend on Entra ID identity data.

6. Compliance and Governance:

   • Support NIST 800-171, DFARS, and organizational cybersecurity requirements.

   • Maintain audit-ready identity management records.

   • Conduct regular user access reviews.

   • Support evidence collection for cybersecurity audits and assessments.

   • Implement controls related to foreign national restrictions, CUI, and ITAR-protected environments where applicable.

7. Monitoring and Reporting:

   • Monitor directory health, synchronization status, and authentication performance.

   • Develop identity governance dashboards and reports.

   • Track inactive accounts, privileged users, and licensing utilization.

   • Generate compliance and executive-level reporting as required.

   • Perform other related duties and responsibilities as assigned that may not be specifically stated above.

QUALIFICATIONS:

1. Education and Experience:

• Bachelor’s degree in information technology, Cybersecurity, Computer Sci