ServiceNow Developer

3 days ago

Taguig, National Capital Region, Philippines Canon Australia Full time

Location: Taguig City/National Capital Region

Employment type: Full-Time

Job Description
  • Req#: 3288

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.

About the Role
  • The ServiceNow Developer role is part of the business applications team responsible for the maintenance and support of customer support applications.
  • The primary role of the ServiceNow Developer is to maintain and improve applications within their portfolio to continually meet the changing demands of our business, service offerings and our customers.
  • The ServiceNow Developer will be responsible for providing support for our ServiceNow instances and will work closely with internal and external delivery teams.
  • Currently the ServiceNow Developer will be required to administrate multiple ServiceNow instances, which are domain separated.
Essential Duties
  • Administrate internal or customer ServiceNow instances.
  • Assist in the support and management of new or existing CBS customers' ServiceNow instances. This may include (but not limited to):
    • Configuration/Customization of the ServiceNow system, including creating workflows
    • Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
    • Uses scripting tools and ServiceNow functionality to create scripts to automate rote tasks being done in ServiceNow
    • Performs integrations and process automation using ServiceNow Orchestration
    • Load, manipulate and maintain data between ServiceNow and other systems
  • Work with IT managers to generate views and reports as needed
  • Thorough understanding of ITIL/ITSM processes
  • Provide 1st to 2nd level technical support for applications related within our scope of support
  • Adhere to Incident, Problem and Change Management processes as per CBS/customer standards (ITIL) and within SLAs Fulfilment of Service Requests within customer SLA
  • Understand high level business requirements and create technical outcomes based on these requirements
Experience and Capabilities
  • Knowledge of Active Directory / LDAP
  • Knowledge of disciplined software release build/deploy processes
  • Knowledge of integrating with internal and external applications and systems
  • Knowledge of cross-browser and platform compatibility requirements including IE rendering issues
  • Knowledge of JavaScript, HTML, CSS and good web design practices
  • Ability to effectively communicate with all levels of the organization
  • Ability to demonstrate analytical and problem-solving skills
  • Ability to successfully design, develop, and support web-based applications and websites
  • Ability to interface and develop with Java/J2EE backend technologies
  • Ability to work on multiple overlapping projects
  • Ability to work independently with minimal supervision
  • ServiceNow Administrator Certification (ServiceNow Developer Certification preferred)
  • Minimum of 3 years' experience in a Technical Support role, preferably including experience in a Managed Services Environment
  • At least 2 years' experience working with ServiceNow
  • Experience and understanding of Service Management practices and functions
  • Current ITIL v3 Foundation or above certification
  • Experience working in a Managed Services environment
  • Experience managing any service management product
  • Degree or Tertiary Qualification
About the Company

Explore Canon Australia's range of products and services and check out our inspiring stories, events and tutorials. No one sees it like you.

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