Internal Quality Management Supervisor
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
Internal Quality Management Supervisor
Infinity 88 Business Consultancy Corporation
Industry: Pawnshop Business
Location: Ortigas, Pasig City, with branch visits as needed
Employment Type: Full-time, on-site
Work Schedule: Monday to Saturday, 8:00 a.m. to 5:00 p.m.
We are seeking an Internal Quality Management Supervisor to improve consistency, service quality, and process performance across head office and branches. The role will maintain quality standards, conduct process reviews, and coordinate continuous improvement initiatives.
Key Responsibilities
Develop and maintain quality standards, process documentation, checklists, and review tools.
Conduct quality reviews to assess whether approved procedures are consistently followed.
Monitor service indicators, documentation accuracy, processing errors, and recurring complaints.
Analyze quality issues and coordinate root-cause reviews with responsible departments.
Recommend corrective and preventive actions and monitor their effectiveness.
Map workflows and identify unnecessary delays, duplication, and process gaps.
Coordinate updates to procedures and ensure employees receive current guidance.
Support training and refresher sessions addressing common quality issues.
Prepare quality reports and present improvement priorities to management.
Work with Operations, HR, IT, Compliance, and Audit while keeping quality review responsibilities distinct from independent audit work.
Qualifications
Bachelor’s degree in Business Administration, Industrial Engineering, Quality Management, or a related field.
At least three years of relevant experience in quality assurance, process improvement, or operational standards.
Experience in pawnshops, financial services, or businesses with multiple branches is preferred.
Knowledge of process mapping, root-cause analysis, and corrective action monitoring.
Strong analytical, documentation, facilitation, and communication skills.
Ability to turn review findings into practical improvements.
Willingness to conduct branch visits and process assessments.
Our “Masarap Kausap” Culture
Candidates must be patient, approachable, and open to employee feedback. We value professionals who explain standards clearly, coach constructively, and help teams improve without unnecessary friction.
-
pasig, metro manila, Philippines Overseas (United States) Full-timeWe're looking for a Sales Quality and Coaching Manager to own the quality and performance of the SDRs Hire Overseas places with a B2B sales intelligence platform client. You will review calls and emails against a clear standard, coach SDRs to close the gap between where they are and where they need to be, and hold the team accountable to activity and...
-
pasig, metro manila, Philippines Hire Overseas Full-timeWe're looking for a Sales Quality and Coaching Manager to own the quality and performance of the SDRs Hire Overseas places with a B2B sales intelligence platform client. You will review calls and emails against a clear standard, coach SDRs to close the gap between where they are and where they need to be, and hold the team accountable to activity and...
-
Internal Sales Quality and Coaching Manager
4 days ago
Pasig, Metro Manila, Philippines Hire Overseas Remote Full-time ₱4 - ₱6 ContractWe're looking for a Sales Quality and Coaching Manager to own the quality and performance of the SDRs Hire Overseas places with a B2B sales intelligence platform client. You will review calls and emails against a clear standard, coach SDRs to close the gap between where they are and where they need to be, and hold the team accountable to activity and results...
-
Quality Supervisor | Ortigas
1 day ago
pasig, metro manila, Philippines TaskUs Full-timeAbout TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...
-
Quality Supervisor | Ortigas
1 day ago
pasig, metro manila, Philippines TaskUs Outsourcing Philippines, Inc. Full-timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Quality Assurance Officer
19 hours ago
pasig, metro manila, Philippines HR Primo Management Services Full-timeOn-site - Pasig 1-3 Yrs Exp Bachelor Full-time Job Description Employee Recognition and Rewards Incentives Government Mandated Benefits 13th Month Pay, Pag-Ibig Fund, Paid Holidays Others Company Social Events, Office Parties Professional Development Professional Development The Internal Quality Assurance Officer is responsible for ensuring that company...
-
Internal Audit Supervisor
4 days ago
Pasig, Metro Manila, Philippines Zagu Foods Corporation Full-time ₱420,000 - ₱650,000 ContractOn-site - Pasig 1-3 Yrs Exp Bachelor Full-time Job Description Government Mandated Benefits Job Summary: The Internal Auditor is responsible for performing audit procedures to evaluate the adequacy and effectiveness of the company’s internal controls, risk management, and compliance with policies and regulations. The role assists in conducting financial,...
-
Internal Quality Assurance Officer
4 days ago
Pasig, Metro Manila, Philippines HR Primo Management Services Full-time ₱279,000 - ₱446,400 ContractJob Description On-site – Pasig | 1‑3 yrs experience | Bachelor’s degree | Full‑time JOB SUMMARY The Internal Quality Assurance Officer ensures that all organizational processes, procedures, and outputs comply with the company’s internal quality standards and regulatory requirements within the pawnshop and money services industry. The role is...
-
Quality Manager
1 day ago
pasig, metro manila, Philippines Concentrix Philippines Full-timeJob Title Quality Manager Job Description The Manager I, Quality is responsible for managing Transaction Monitoring for clients with multiple programs or lines of businesses which can be across multiple sites/geos. This position supervises all Quality staff members who support their assigned portfolio. He/she is responsible for the accuracy of evaluations,...
-
Quality Manager
1 day ago
pasig, metro manila, Philippines Concentrix Corporation Full-time# Apply With Us!## Quality ManagerApply: PHL NCR QC Work-at-Home: Full time: Posted Today: R Job Title:Quality ManagerJob DescriptionThe Manager I, Quality is responsible for managing Transaction Monitoring for clients with multiple programs or lines of businesses which can be across multiple sites/geos. This position supervises all Quality staff...
