L2 Escalation Engineer

L2 Escalation Engineer / Service Desk Escalations Engineer - MSP Company: Staffvirtual Job Type: Full Time Location: Cebu City, Cebu, Philippines Shift: Night Shift Setup: Remote Job Description - L2 Escalation Engineer / Service Desk Escalations Engineer - MSP Job Title: L2 Escalation Engineer About the Client: is a U.S.‑based managed IT services and...

STAFFVIRTUAL, Inc. is seeking a skilled L2 Escalation Engineer to join our MSP team in Cebu City, Philippines. The role handles complex issue escalation, end-user guidance, and multi-tenant client support across Microsoft 365, Azure AD, Intune, and cloud services.You will manage Microsoft 365 admin tasks, conditional access, and endpoint management while...

Cloudstaff Philippines Inc. is seeking an offshore L2 Network Support Engineer to provide second-line remote support for managed network services across client environments.You will troubleshoot complex network issues, coordinate with L3, vendors, and carriers, and maintain thorough documentation while meeting SLA targets. Strong communication and...

Insite-Managed-Solutions is seeking a CXone Helpdesk Manager to oversee day-to-day support for a NICE CXone environment, handling L2 escalations and coordinating with Senior CXone Engineering. This remote role is open to applicants currently residing in the Philippines.You will manage L1 coverage, provisioning, queue configuration, and small-to-medium CXone...

We are seeking an experiencedL2 Endpoint Systems Engineer to support our endpoint engineering team with a strong focus onpatching operations and endpoint management . This role will work closely with existing team members to ensure endpoint devices are secure, compliant, and operationally healthy across the organization. The ideal candidate will be...

Technology Elite, Inc. is seeking a skilled Tier 2 helpdesk engineer for permanent remote work from the Philippines. You will own escalations, guide Tier 1 technicians, and drive resolutions across Windows, Office 365, networking and security tools.Responsibilities include documentation, handoffs, and coaching on diagnostic steps while coordinating with...

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!What You Will DoInvestigation & Bug ManagementIndependently investigate escalated,...

The L2 Support Engineer provides technical support for platform-related incidents and service requests, ensuring issues are properly assessed, troubleshot, classified, and routed to the appropriate resolver team. The role requires strong platform troubleshooting skills, incident and ticket management experience, and preferably hands‑on knowledge of APIs...

PeoplePartners is hiring a remote AU L3 Service Engineer - MSP to act as a senior technical escalation point and stabilize complex environments. You’ll troubleshoot infrastructure, cloud, security, and networks, driving permanent fixes and improvements. Bring 5+ years in IT engineering within MSP settings, strong documentation skills, and the ability to...