Team Leader, Talent Acquisition

2 weeks ago

Manila, National Capital Region, Philippines HelloConnect, Inc. Full time

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Overview

As a Talent Acquisition Shared Services Team Lead at our organization, your responsibilities include leading and managing the daily operational execution and deliverables of the Talent Acquisition shared function with a focus on candidate scheduling and sourcing. You are responsible for team engagement and performing efficient and quality deliverables.

You'll collaborate with respective stakeholders to enhance the employee experience, maintain confidentiality, and contribute to overall team goals. Additionally, you'll handle your own tasks and ad-hoc tasks related to candidate scheduling, data management, and reporting processes to support operational efficiency and effectiveness.

Job Description

Service Delivery:

  • Facilitate talent acquisition administration and communication with candidates including candidate screening, interview scheduling/invites, test administration, reference checks, and other relevant new hire back-end processes.
  • Ensure customer-centricity and a high standard of communication with internal stakeholders (hiring managers, interviewers, and talent acquisition colleagues) and external stakeholders (candidates).
  • Update stakeholders in a timely manner where appropriate.
  • Liaise with HR and Talent Acquisition teams on updates and ensure proper reporting and documentation are updated accordingly.
  • Maintain document management related to recruiting/talent onboarding.
  • Maintain Talent Acquisition reporting data.
  • Ensure document archiving of all candidate-related documents in the system.
  • Own candidate experience surveys and monitor candidate NPS scores.
  • Issue data reports whenever applicable and relevant to scope.
  • Ensure continuous alignment and improvement of TA and Candidate Experience processes and practices across the organization.
  • Participate in activities related to tasks such as training, audit, and creation and review of Standard Operating Procedures when applicable.
  • Keep data updated in the relevant TA system and correct it whenever applicable.
  • Perform other related tasks that may be required from time to time.

People Management:

  • Lead and promote a culture of teamwork, innovation, and excellence in customer service.
  • Motivate, support, coach, and guide team members in daily operations and performance.
  • Discuss performance objectives for all team members in accordance with the company OKR.
  • Monitor and review progress and accuracy of work, directing efforts towards achieving agreed performance metrics and providing technical guidance on complex issues.
  • Identify and manage opportunities for development across the team and implement development plans to grow people competency and capability.
  • Conduct periodic appraisals and required follow-ups in accordance with the work delivery and output, following the policies of the company.
  • Build, develop, and maintain effective working relationships with counterparts/stakeholders and HR partners to ensure a thorough understanding of the business and its support requirements.

Qualifications:

  • Bachelor's degree in Human Resources, Psychology, or related field.
  • At least two (2) years of solid and comprehensive experience in the same capacity.
  • Experience and knowledge of TA/HR processes, systems, and tools within the various stages of the candidate lifecycle.
  • Proven skills in managing, understanding, and executing Hiring/ERP systems and tools, database functionality, and reporting.
  • Proficient in Talent and Employee Data Process administration/management.

Competencies:

  • Knowledge and experience in Talent and Onboarding Administration.
  • Knowledge and working experience in the Hiring/ERP system.
  • Excellent knowledge and experience in Google Suite (Spreadsheets, Docs, Slides) is preferred but not required, as well as Microsoft Office systems and tools (e.g., Excel, Word).
  • Experience in data reporting.
  • Experience working in a multicultural/matrix and shared services environment.
  • Willingness and ability to proactively collaborate and communicate within the team and stakeholders.
  • Ability to resolve conflict with integrity and demonstrate a high degree of confidentiality and negotiation skills.
  • Analytical skills to translate and communicate statistical data into action.
  • Ability to work independently as well as in a team.
  • Structured, accurate, systematic, and committed to delivering within deadlines.
  • Ability to take initiative and make sound judgments and recommendations.
  • Results-oriented mindset.
  • Good oral and written communication skills.
  • Motivated to facilitate and contribute to the company's growth.

Work Setup Requirements:

  • Able to work hybrid.
  • Able to work CET.
  • Able to work PH holidays when necessary.

Why Work for Us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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