Change and Release Coordinator
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- Manage the lifecycle of change requests across single and/or multiple accounts as directed by the Practice Lead – Change & Release Management
- Provide analysis and input to appropriate change management reports
- Assist in validating failed changes due to technical or process failure and follow up on Post Change Review documentation
- Follow up on approvals for changes
- Create and issue the Forward Schedule of Change & Release for service delivery to internal and external customers
- Chair or participate in CAB meetings and other change-related meetings, including Post Implementation Reviews
- Identify opportunities for service improvement and build a culture of service excellence
- Manage and maintain Datacom change and release processes, guidelines, and authorized documentation in the approved repository
- Assist in preparing training materials and provide guidance to end-users to support process adherence
Requirements
- Good understanding of all aspects of the systems/software development lifecycle
- Experience in managing the end-to-end Change control process
- Ability to influence management and key stakeholders in all aspects of the change process
- 3+ years of related experience
- Previous exposure to change management principles
- Participated in and/or chaired CAB forums
- Experience with process governance and compliance
- Strong and concise written and verbal communication skills
- Excellent analytical and problem-solving skills
- Ability to converse with end-users and IT employees at all levels, including customer level
- Ability to assure adherence to process and performance requirements
- Ability to remain composed under pressure
- Ability to communicate clearly and timely
- ITIL4 Foundation Certification
Core Competencies
Demonstrates expertise in Change Management and Release Management processes, with a strong focus on service improvement and adherence to compliance standards. Proficient in managing change requests, facilitating CAB meetings, and providing analytical support for change-related documentation.
Highest-signal resume keywords
- Change Management
- CAB Meeting Facilitation
- Process Governance
- Analytical Skills
- ITIL4 Foundation Certification
Hard Skills
- Change Control Process Management
- Systems/Software Development Lifecycle
- Post Change Review Documentation
- Forward Schedule of Change Creation
- Service Delivery Management
Soft Skills
- Written Communication
- Verbal Communication
- Problem-Solving
- Influencing Skills
- Composure Under Pressure
Certifications & Qualifications
- ITIL4 Foundation Certification
Industry Keywords
- Change Management Principles
- Service Improvement
- Process Adherence
- Stakeholder Engagement
- Service Excellence Culture
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