Strategic Operations Manager

7 days ago

Manila, National Capital Region, Philippines Cognizant Full time
Responsibilities
  • Overall manage our enabling functions for Training - Quality - Process Excellence
  • Responsible for leading global strategic management of ALL enabling functions such as Quality, Training, Process Excellence Teams.
  • Manage all aspects of Training, Quality Assurance and Process Excellence + Innovation with concentration on performance and people management, training and quality framework.
  • Assess program strengths and identify areas for improvement, and recommend solutions
  • Initiate projects, standardization, manage resource capacity, and planning.
  • Manages issues and escalations relating to support functions across all locations, driving global efficiencies, improvement, and implementing best practices globally.
  • Closely work with program stakeholders and operation leaders to drive multiple T-Q-P methodologies and provide global insights into clear action for our growing global program for high-impact, culture-oriented & world-class services.
  • Onboard and transition new functions into the shared services mode
  • Develop a community across peer organizations and best-in-class suppliers to share best practices across function
  • Facilitate, Coach and Mentor team in Lean/ Six Sigma
  • Work as Lean Navigator and Lean Leader in deployment of Operation Clarity.
  • Deliver client presentations, business development and presales support for continuous improvement and innovation.
  • Identify the gap between customer requirement and current processes and put appropriate control to bridge the gap
  • Pivotal role in developing and deploying governance model for Lean Six Sigma process improvements across multiple engagements
Reporting Structure

Reports to the Global Delivery Lead

Eligibility & Skills
  • Open to DGM – GM level
Basic Qualifications
  • Bachelor\'s Degree Holder or equivalent in any field.
  • 6+ years minimum relevant experience on process excellence is required.
  • Exposure on automation/RPA tools such as UI Path, Blue Prism, Automation Anywhere is highly preferred.
  • Six Sigma Greenbelt Certified or Six Sigma Blackbelt Trained/Tested is highly preferred.
  • Excellent command of Lean/Six Sigma methodology.
  • Good analytical, presentation and communication skills
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management, Project Management, and Customer Service
  • Industries
  • Business Consulting and Services

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