Partner Integrations Analyst Manila • FullTime • Product
3 weeks ago
At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It's in our differences that we will keep revolutionising the way for our customers. We are better together
What We Do…
We're people who love technology but know that hoteliers just want things to be simple. So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we're the world's leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder's technology every year.
About your role...
SiteMinder is growing its connectivity to PMSs, OTA Booking Channels and Applications at a rapid rate. As a Partner Integrations Analyst, you'll play an integral role in co-ordinating and assisting our third party integration partners to link with SiteMinder via the SiteMinder APIs pmsXchange, SiteConnect, SMX, Channels Plus and DB APIs.
What you'll do…
In this role, you'll be utilising your technical skills to troubleshoot complex problems that arise with our connectivity partners. You will ensure they are well aware of the problem and guide them to a solution that fits their business requirements.
You'll have the opportunity to exercise your passion for explaining complex concepts in a way that others can recognize and act upon. You'll go above and beyond to make sure any foreseeable gaps in partner knowledge are explained (even before they've asked).
Solving problems and making things easier for both the team and our third party integrators is always something we strive towards.
You'll be working in a fast-paced delivery team to ensure that our customers' growing demand for new integrations is met while ensuring quality and that each partner is certified to our high standards.
What you have…
Experience in providing a high level of Customer Service (via phone and email)
Strong troubleshooting and analytical skills
Strong written communication skills and the ability to explain technical concepts to both software developers and business stakeholders
The ability to prioritise workload in a fast-paced team
Previous experience in coordinating projects, or parts of projects
Ability to work closely with the team to achieve the best outcomes when confronted with unexpected challenges
Proactive in seeking improvements and sharing knowledge with the team
Flexibility to work across time zones
Experience or exposure to basic scripting, basic SQL, and log troubleshooting
Experience with SOAP and REST APIs
Experience with Postman
Experience or exposure to writing/updating technical documentation
Our Perks & Benefits…
Equity packages for you to be a part of the SiteMinder journey
Hybrid working model (in-office & from home)
Mental health and well-being initiatives
Generous parental (including secondary) leave policy
Paid birthday, study, and volunteering leave every year
Sponsored social clubs, team events, and celebrations
Employee Resource Groups (ERG) to help you connect and get involved
Investment in your personal growth offering training for your advancement
Does this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.
When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
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