Solar Quality Control Technician
2 days ago
Manila, Manila, Philippines
Company Description
Recognized by Forbes as one of the fastest-growing private companies in the United States, Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. We connect homeowners with renewable energy options such as solar power and energy storage systems. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our industry-leading Net Promoter Score.
Our employees are our most valuable resource. Palmetto has a promote-from-within culture for talent development. We offer excellent benefits such as unlimited vacation/PTO, medical, dental, and vision coverage, parental leave, and retirement plans.
This role is only open for individuals located in the Philippines
Department Description
Palmetto Finance is a branch of Palmetto focused on the democratization of the renewable energy industry. We provide homeowners with financial products to benefit from solar power, home efficiency products, and energy storage systems. Our #1 focus is a phenomenal experience for our customers and partners.
Summary of Role
The Quality Control Technician is responsible for the review and close-out of milestone packages (project documents, photos, and design details) for Palmetto's Third Party Ownership product. The primary objective of the role is to drive high quality standards of Palmetto owned assets and to clarify necessary remediations to ensure strong portfolio health. They will also review solar monitoring platforms to verify accuracy and confirm that the estimated production of sold systems meets the installed design.
Success Defined
- Prevent post-activation service calls via thorough review of partner submissions
- Review partner M1 & M2 milestone packages within 24 hours of submission
- Respond to partner support requests within 24 hours
Strategic/Tactical Responsibilities
- Review installation photos and job close out documentation
- Review design material, and verify sold production to physical installation
- Provide clear and concise kickback reasoning for rejected packages
- Resolve closeout package kickbacks for fast resubmittal turnaround times
- Support installation best practices, customer site profile creations, and customer satisfaction
- Identify trends or patterns with partners and drive remediation recommendations
- Contribute to partner calls with new and existing operations teams to drive education and best practices
Qualifications:
- 2-4 years of experience in a technical or construction based solar role
- Experience with interdepartmental problem solving or project management
- Experience in photovoltaic design preferred
- Excellent oral and written communication skills and ability to work with and influence 3rd parties
- Excellent organizational skills and ability to prioritize
- Excellent analytical skills
- Experience with standard business tools such as G-Suite, Microsoft Office, etc.
Employment is contingent upon the successful completion of a background check.
Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need.
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