WFH Electrical Contractor Operations Coordinator

Job Overview

Our client is looking for an operational backbone to support their growing electrical contracting business by managing client communications, scheduling, and administrative tasks to keep projects running smoothly. This role offers the unique opportunity to directly impact client satisfaction and business growth while working alongside a dedicated owner who values work-life balance and understands the importance of strong support systems. You'll have the autonomy to build client relationships, streamline operations, and grow into a more comprehensive role as the business expands.

Client Overview

Our client is a family-run electrical contracting business serving commercial and residential clients across their region. They specialize in electrical installations, fire alarm wiring, and related services with a strong commitment to customer satisfaction and quality workmanship. The company is experiencing steady growth and needs support to manage increasing client demands while maintaining their reputation for exceptional service.

Schedule:

Monday - Friday, 12:00 PM - 4:00 PM EST (20 work hours per week)

Responsibilities

• Answer and screen incoming phone calls from clients, team members, and prospective customers during business hours

• Schedule appointments and coordinate service calls with field technicians and clients

• Prepare and send invoices to clients for completed electrical work

• Draft estimates and proposals for potential electrical projects

• Follow up with previous clients to maintain relationships and generate repeat business

• Write personalized thank you letters to clients for projects over specified thresholds

• Manage calendar and daily schedule coordination for the business owner

• Handle general administrative tasks including data entry and inbox management

Requirements

• Proven experience in customer service or client-facing administrative roles

• Excellent verbal and written communication skills with professional phone manner

• Strong organizational skills with ability to manage multiple tasks and priorities

• Proficiency in basic office software and willingness to learn industry-specific tools

• Reliable internet connection and quiet workspace for handling client calls

• Availability to work 20 hours per week during afternoon hours (12 PM - 4 PM EST)

Qualifications

• Bonus if you have experience working with contractors or service-based businesses

• It helps if you're familiar with Excel for estimate and proposal preparation

• Bonus if you have experience with client relationship management or follow-up campaigns

• It helps if you've worked in a small business environment where you wore multiple hats

Why Join This Team

• Work directly with a business owner who prioritizes family values and understands work-life balance

• Start part-time with clear opportunity to grow into a full-time role as the business expands

• Join a stable, growing company with steady client demand and room for professional development

• Make a meaningful impact on client satisfaction and business operations from day one

• Enjoy the autonomy to implement improvements and contribute ideas that enhance service delivery

• Work remotely with a consistent afternoon schedule that provides work-life flexibility

Independent Contractor Perks

• Permanent work from home

• Immediate hiring