Front Desk Receptionists

3 days ago

LapuLapu, Central Visayas, Philippines BE RESORT MACTAN Full-time ₱167,400 - ₱223,200 Contract

On-site - Lapu-Lapu Fresh Graduate/Student High/Senior High School Full-time

Job Title

Front Desk Receptionist

Job Description

The Front Desk Receptionist in a resort is responsible for providing excellent customer service, managing guest check-ins and check-outs, answering inquiries, and ensuring a smooth and welcoming experience for guests throughout their stay.

Responsibilities

  • Greet guests upon arrival and provide a warm and professional welcome.
  • Manage guest check-ins, check-outs, and reservations accurately and efficiently.
  • Answer phone calls, emails, and in-person inquiries, providing information about the resort’s amenities and services.
  • Handle guest requests, complaints, or concerns promptly and professionally.
  • Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
  • Process payments and issue receipts for accommodations and services.

Qualifications

  • High school diploma or equivalent; a degree in hospitality management is a plus.
  • Previous experience in customer service or hospitality is preferred.
  • Strong communication and interpersonal skills.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Proficiency with computer systems and reservation software.
  • Strong problem-solving skills and a professional, calm demeanor.
  • Ability to work flexible hours, including weekends, evenings, and holidays.
  • Attention to detail and excellent organizational skills.