Sales / Customer Service Coordinator
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Role Description
The Sales / Customer Service Coordinator is a full-time, on-site role based in Tandangg Sora St. Baesa Quezon City. This position is responsible for handling customer inquiries, providing accurate information about products and services, and coordinating with the sales team to ensure timely order processing and follow-up. Day-to-day tasks include managing incoming calls and messages, documenting customer interactions, monitoring order status, and resolving basic service issues or concerns. The coordinator will maintain customer records, prepare simple reports on sales and service activities, and support internal communication between sales, operations, and management. This role requires consistent on-site collaboration to help maintain smooth workflows and a positive customer experience.
Qualifications
- Strong customer-facing skills, including Customer Service, Customer Support, and Customer Experience.
- Ability to maintain and improve Customer Satisfaction through attentive service and timely issue resolution.
- Excellent Communication skills, both verbal and written, for interacting with customers and internal teams.
- Basic sales coordination skills, such as order processing, follow-up, and record management.
- Good organizational and time-management abilities with attention to detail.
- Comfort using office productivity tools and customer management systems.
- Ability to work on-site in Tandang Sora Baesa, Quezon City and collaborate effectively with cross-functional teams.
- Previous experience in sales support or customer service is preferred; relevant training or education in business, communications, or related fields is an advantage.
- Can start ASAP.
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