eCommerce Customer Support
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CUSTOMER SUPPORT (VOICE) - ECOMMERCE COFFEE SHOP
Set Up: Remote - Midshift (3 PM PHT - 12 AM PHT)
Salary: 25,000 basic + 2,500 non taxable allowance + benefits ; 27,500 MONTHLY
Industry: Food and Beverage (Coffee Shop)
1 INITIAL INTERVIEW -> 1 FINAL VIRTUAL INTERVIEW
ABOUT THE ROLE:
We're looking for an experienced eCommerce Customer Service Representative (eCommerce) to join an eCommerce team supporting customers across multiple channels. You will handle customer inquiries through phone calls and email on TikTok Shop and eBay, providing professional, timely, and customer-focused support.
RESPONSIBILITIES:
Handle customer inquiries through phone calls on TikTok Shop and eBay (using Veeqo or Shopify alternatives)
Assist customers with placing orders and pre-sales inquiries
Provide updates regarding orders, shipments, and tracking information
Monitor and respond to customer messages through TikTok Shop and eBay
Check order details, stock availability, and shipment information using eCommerce/order management systems
Handle complaints, refunds, returns, and other customer concerns
Maintain accurate records of customer interactions and transactions
Coordinate with warehouse and internal teams to resolve order and delivery concerns
QUALIFICATIONS:
2+ years of eCommerce Customer Service experience with TikTok Shop and Ebay
2+ years of experience in inventory management tools like Veeqo, Shopify, ShipStation, Linnworks, ChannelAdvisor / Rithum, Sellercloud, and other considered alternatives.
Strong experience handling orders, returns, refunds, shipping/tracking, and customer inquiries
Food & Beverage, coffee, or similar ecommerce experience is a strong advantage
ABOUT US:
We are one of the best coffee beans UK has to offer, grinds, pods and barista supplies. Now in our 20th year our store delivers great coffee to thousands of happy customers. We pride ourselves on delivering our gourmet wholesale coffee beans in their freshest state. We deliver worldwide, daily with most of our orders being fulfilled within 24 hours, so if you need you coffee beans in a hurry, select Next Day Delivery at the checkout.
Our signature coffee bean blends are roasted in small batches by master roasters in the UK, to the highest quality standards. Roasted, the beans are left to cool before being added to our custom air tight coffee bags to lock in the freshness of the bean.
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