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Customer Service Manager
1 month ago
Bachelor's degree in Business Administration or any related field.
Excellent verbal and written communication skills.
10 years working experience in customer service, at least 5 years in supervisory position.
Advanced troubleshooting and multi-tasking skills.
Excellent knowledge of management methods and techniques.
Head implementation of the customer service program of the residential property.
Manage/supervise the concierge assistants, ensuring that they are performing their duties.
Assist residents in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
Build an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airports.
Maintain a positive and professional relationship with service partners and vendors.
Support property management office in efficiently operating the property by delivering timely communication to operations staff and residents.
Maintain inventory and stock supplies for concierge desk/area.
