AMER West Service Delivery Lead

Company Description

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

The Senior Manager – Global Project Accounting & Financial Performance is a senior leadership role with end-to-end accountability for financial performance, operational excellence, and service delivery outcomes across a large, regional Project Accounting organization.

This role owns financial KPIs, service level performance, stakeholder satisfaction, and continuous improvement outcomes, serving as a trusted advisor to senior business leaders, regional finance leadership, and global delivery stakeholders. The position combines strategic leadership, governance ownership, and hands-on oversight of complex financial operations supporting high-value, multi-year infrastructure projects.

Key Accountabilities

1. Leadership & Stakeholder Management
   • Act as a primary senior point of contact for executive stakeholders, including regional Finance Leads, Project Directors, Business Line Leaders, and Global Service Delivery leadership.
   • Build and maintain trusted, influential relationships with senior stakeholders through proactive engagement, transparent communication, and consistent delivery against commitments.
   • Lead stakeholder governance forums, performance reviews, and escalation discussions, ensuring alignment on priorities, risks, and outcomes.
   • Translate complex financial and operational data into clear executive-level insights and recommendations that support strategic decision-making.
2. KPI Ownership & Performance Management
   • Own and govern the full suite of financial, operational, and service delivery KPIs, ensuring alignment with global standards, SLAs, and business expectations.
   • Establish performance targets, dashboards, and reporting mechanisms to track productivity, quality, timeliness, financial accuracy, cash flow, and margin performance.
   • Drive a performance-driven culture, holding leaders and teams accountable for results and corrective actions.
   • Lead root-cause analysis for KPI variances and ensure timely execution of remediation and continuous improvement plans.
   • Regularly report performance outcomes, trends, and risks to senior leadership, including recommendations for strategic or operational intervention.
3. Financial Ownership
   • Provide senior oversight of project financial execution, including revenue recognition, cost control, reserves, contingencies.
   • Review and interpret complex commercial and contractual arrangements to ensure appropriate financial treatment and risk mitigation.
   • Oversee analysis of WIP, unbilled costs, billings in excess of earnings, and receivables to drive improvements in cash flow, margin, and financial predictability.
   • Serve as a senior escalation authority for complex accounting judgments, ensuring compliance with IFRS, U.S. GAAP, and internal control requirements.
4. Operational Excellence & Service Delivery
   • Lead a large, geographically distributed organization of, ensuring scalable, resilient, and high-quality service delivery.
   • Ensure consistent execution of global processes, standards, and controls across regions and end markets.
   • Partner with GPOs, Global Service Delivery Leads, and functional leaders to drive operational stability, maturity, and standardization.
   • Oversee capacity planning, workforce optimization, utilization, and skill mix to support business growth and changing demand.&