account manager
2 weeks ago
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Position Title: Account Manager
Job Summary:
- Drives and manages the relationship with the business and ITG
- Ensures the end-to-end delivery of IT business needs from project ideation to implementation
- Works with the business units and provides significant inputs to the definition and maintenance of the client's overall IT strategy covering projects and business-as-usual (BAU) system enhancement requests
Role Exposure:
- Establish and maintain project governance framework
- Align IT plans of business units with the business units' goals and strategies
- Conduct regular client touchpoints to provide status of priority projects and BAU requests
- Overall accountable for the ideation activities and initiation activities for enhancements and subscriptions
- Review and coordinate with appropriate business units for the relevant costs and budget associated to their projects
- Works with the business and ITG in defining priority levels for the clients' system requests; negotiates with clients on issues related to resource contention and delivery dates
- Handles the assessment and evaluation of BAU system enhancements requested by business units
- Participates in the preparation of the business case and high-level requirements documents, in support of firming up technology solutions for clients' specific needs
- Establish collaboration and teamwork with business units, key personnel and stakeholders
Qualifications:
- Bachelor's Degree in Business Administration, Information Technology, or a related field
- At least 5 to 8 years of experience as a full-time project manager (directly managing the team) in a financial service, banking or insurance industry
- Has strong background in IT and non-IT projects
- Very conversant with different project management frameworks (e.g. Scrum, PMP, Kanban) and preferably certified
- Strong understanding of project management methodologies (e.g. Agile, Waterfall, Iterative Waterfall, Scrum) and best practices
- Demonstrated experience in handling enterprise or complex application projects
- Proficiency in project management software and tools
- Excellent communications skills (Oral/Written), interpersonal and presentation skills
Other Details:
Rank: Senior Officer
Unit: Enterprise Services Sector / Business Relationship Management Division / Account Management Department
Location: Metrobank Center, BGC, Taguig City
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