Service Desk Team Lead

Job Description:Discover your 100% YOU with MicroSourcing!Position: NOC/Service Desk Team LeadLocation: PhilippinesWork setup & shift: Work From Home | 4x11 work schedule (shifting but mostly dayshift)Why join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid...

A leading IT service provider in Metro Manila is seeking a Service Desk Team Leader to manage and enhance service desk operations. The ideal candidate has over 2 years of experience, strong leadership skills, and the ability to troubleshoot IT issues effectively. This role requires excellent communication and the ability to maintain high standards of...

MicroSourcing International seeks a NOC/Service Desk Team Lead to oversee daily operations of the NOC and Service Desk in a 100% remote Philippines setting. You will monitor queues, guide escalations, and mentor staff to deliver reliable IT support and strong customer service.The role requires 5+ years in IT support and prior leadership experience, with a...

Desired Competencies (Technical/Behavioral Competency) Must-Have** (Ideally should not bemore than 3-5) Strong knowledge of: o ITIL framework (mandatory) o ServiceNow or similar ITSM tools o Windows OS, O365, Active Directory o End User Computing (EUC), networking basics o Retail store technologies (POS, devices, peripherals ) Familiarity with monitoring...

Provide technical expertise to the help desk team, acting as a technical liaison between help desk and IM support groups. Maintain technical skill continuity and consistency of help desk staff while ensuring continuous improvement of services provided by the help desk. Key responsibilities Provide telephone support to customer end users and Problem...

OverviewAs a Service Desk Team Leader, you manage a team of Service Desk Analysts, and you are responsible for overseeing the day-to-day effectiveness of service provision and ensuring that targets are met. You also supervise the activities of all the members to ensure that they deliver excellent customer service and provide customer...

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether...

Job Summary This hybrid role focuses on driving excellence in AIOps enabled service desk environments for a global organization ensuring stable operations high customer satisfaction and effective governance. The Service Desk Lead will coordinate unified service desk activities optimize workflows and guide continuous improvement efforts while collaborating...

Description The Service Desk Operations Lead is responsible for overseeing the daily operations of the IT Service Desk, ensuring timely resolution of incidents and service requests while maintaining high levels of customer satisfaction. This role leads a team of service desk analysts, drives process improvements, monitors performance metrics, and ensures...