IT Technical Support
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We’re Hiring: IT Technical Support – Remote
Work Setup: Remote
Employment Type: Full-Time
About the Role
We are looking for a hands‑on IT Technical Support professional to provide remote technical support across our business, with a strong focus on Microsoft 365 and cloud‑based systems. The role will support users across different locations, manage day‑to‑day IT issues, and help maintain secure and reliable access to company systems and applications.
Key Responsibilities
- Provide remote Level 1–2 technical support for employees.
- Troubleshoot issues involving laptops, desktops, email, applications, internet connectivity, VPN, and user access.
- Administer and support Microsoft 365, including:
- Exchange Online / Outlook
- Microsoft Teams
- SharePoint Online
- OneDrive
- Microsoft 365 user accounts and licenses
- Manage user access, password resets, MFA and account provisioning/deactivation.
- Support cloud-based user access management.
- Assist with device setup, configuration and remote troubleshooting.
- Support onboarding and offboarding of employees from an IT perspective.
- Maintain IT asset, access and support documentation.
- Escalate complex technical issues to vendors or higher-level technical resources.
- Assist in maintaining cybersecurity practices, access controls, and data protection requirements.
What We’re Looking For
- 2+ years of IT Technical Support / Helpdesk experience.
- Strong hands‑on experience supporting Microsoft 365 in a business environment.
- Experience with Exchange Online, Teams, SharePoint, OneDrive.
- Good understanding of Windows OS, user accounts, permissions, networking, and remote support tools.
- Experience supporting cloud-based applications and remote users.
- Familiarity with MFA, endpoint security, and basic cybersecurity practices.
- Strong troubleshooting and problem-solving skills.
- Good English communication skills and ability to support users remotely.
- Able to work independently in a remote environment.
Advantageous
- Experience with Microsoft Intune, endpoint/device management, VPN administration, IT asset management, ticketing systems or Microsoft 365 security tools will be an advantage.
If you enjoy solving technical problems and supporting users in a modern, cloud‑based Microsoft environment, we’d like to hear from you.
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