Web IT Systems Administrator

We're looking for a Web IT Systems Administrator to own the technical infrastructure, systems administration, web development, and AI workflow operations for a growing psychiatric and mental health practice. You will manage and maintain all company IT systems, administer the full Zoho suite, develop and maintain the practice website, manage RingCentral, support eClinicalWorks and healthcare portals, and help build AI‑assisted workflows that improve operational efficiency across the practice.

Why You'll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• This role requires availability during US business hours
• Work inside a growing psychiatric and mental health practice with a dedicated team and a broad technical infrastructure
• High‑ownership IT and systems role with direct accountability for platform reliability, security, and operational efficiency

What You'll Work On

IT Systems Administration and Technical Support

• Manage, maintain, and troubleshoot company IT systems, software, email accounts, and technical infrastructure
• Maintain an organized, secure inventory of IT systems, administrator accounts, login credentials, software licenses, and vendor access
• Manage user permissions, multifactor authentication, account recovery, and system access controls
• Troubleshoot technical issues and coordinate with external vendors when necessary
• Maintain system documentation, technical procedures, account ownership records, and recovery instructions

Zoho Administration and Workflow Management

• Administer and maintain the organization's full Zoho suite including Zoho Desk, Zoho Cliq, Zoho Workplace, Zoho Forms, Zoho Sheets, Zoho People, Zoho Campaigns, Zoho Sign, and other Zoho applications in use
• Create, update, and troubleshoot digital forms, templates, workflows, automations, and integrations across Zoho platforms
• Manage user accounts, permissions, configurations, and application settings
• Support staff with Zoho‑related issues and identify opportunities to improve operational efficiency through better use of the platform

Website Development and Maintenance

• Update website layouts, styling, interactive features, and responsive designs for desktop and mobile
• Troubleshoot website functionality, scripts, forms, embedded tools, and third‑party integrations
• Manage website hosting, domain settings, DNS, SSL certificates, and content management systems
• Support integrations with Zoho applications, CRM systems, chatbots, online scheduling tools, and marketing automation platforms
• Apply website security best practices and identify potential vulnerabilities for remediation

AI Tools and Workflow Automation

• Administer and support approved AI tools and platforms including ChatGPT, Claude, Microsoft Copilot, Google Gemini, and other AI‑powered applications
• Identify opportunities to use AI to improve administrative efficiency, streamline workflows, and automate repetitive tasks
• Develop and maintain AI‑assisted workflows, prompts, and automation processes that support operational needs
• Help staff use AI tools effectively for approved business purposes
• Evaluate AI tools for functionality, security, privacy, reliability, and compatibility with existing systems
• Ensure AI tools are used in accordance with company policies and HIPAA requirements; never enter protected health information into an AI platform unless specifically approved

Website, Chatbots, and Cybersecurity

• Maintain and update the company website including content, functionality, and technical configurations
• Manage chatbot functionality and automated communication tools
• Monitor and troubleshoot website issues, suspicious activity, phishing attempts, and other security concerns
• Coordinate incident response, security remediation, backups, and recovery with appropriate specialists or vendors

RingCentral Administration

• Manage RingCentral user accounts, extensions, phone configurations, call routing, voicemail, and communication settings
• Troubleshoot phone system issues and coordinate with RingCentral support when necessary
• Maintain accurate user assignments and access during staff onboarding and offboarding

Healthcare Systems and Insurance Portals

• Provide technical support for eClinicalWorks (eCW) and other practice management systems
• Manage authorized user access and coordinate system configuration or troubleshooting with vendo