Assistant Manager
2 weeks ago
Job title: Assistant Manager - Transformational Quality
Account: Healthcare
Work setup: Onsite in Iloilo 2 Techno (ILO 2 TECHNO)
Qualifications- 5 years BPO experience
- At least 2 years working with Quality
Primary Duties and Responsibilities:
- Deliver 'Next Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards and enable low-risk and zero-surprises BAU.
- Drive and conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets.
- Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume and Value mix), Errors, Customer priorities, and Agent performance.
- Ensure continued calibration to the quality framework.
- Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring, and reporting.
- Facilitate Kaizen initiatives within the team.
- Accountable for customer complaint resolution process.
- Ensure Process documentation and sign off as per ISO standards and WNS Quality Assurance.
- Responsible for timely and accurate reporting, updates, and business insights.
- Foster a spirit of continuous learning and collaboration across teams.
-
Frontend Developer
2 weeks ago
Iloilo City, Western Visayas, Philippines Project Assistant Full timeFrontend Developer (Full time-Remote)Overview:Project Assistant is a dynamic web design, development, and marketing company committed to crafting exceptional digital experiences. Our team is a blend of creative visionaries and tech-savvy professionals dedicated to delivering innovative solutions that drive our clients' success.Description:We seek a talented...
-
Backend Developer
2 weeks ago
Iloilo City, Western Visayas, Philippines Project Assistant Full timeBackend Developer (Full time-Remote)Overview:Project Assistant is a dynamic web design, development, and marketing company committed to crafting exceptional digital experiences. Our team is a blend of creative visionaries and tech-savvy professionals dedicated to delivering innovative solutions that drive our clients' success.Description:We seek a talented...
-
SEO Specialist
2 weeks ago
Iloilo City, Western Visayas, Philippines Project Assistant Full timeSEO Specialist (Full time-Remote)Overview: Project Assistant is a dynamic web design, development, and marketing company committed to crafting exceptional digital experiences. Our team is a blend of creative visionaries and tech-savvy professionals dedicated to delivering innovative solutions that drive our clients' success. We are hiring a full-time SEO...
-
Strategic Requirements Specialist
6 days ago
Iloilo City, Western Visayas, Philippines Project Assistant Full timeKey ResponsibilitiesFoster Collaboration: Facilitate effective communication among team members and stakeholders to ensure seamless project execution.Requirements Gathering: Collect and document client requirements to inform project scope and technical solutions.Solution Design: Collaborate with developers to design and implement technical solutions that...
-
Business Process Analyst
6 days ago
Iloilo City, Western Visayas, Philippines Project Assistant Full timeJob DescriptionWe aim to fill this role with an experienced Business Analyst who can effectively facilitate meetings, demonstrate brainstorming/consensus-building skills, and interact with executive-level project sponsors. You will gather, document, and analyze the client's needs and requirements, document technical requirements, discuss the requirements...
-
Technical Business Consultant
6 days ago
Iloilo City, Western Visayas, Philippines Project Assistant Full timeAbout UsWe are a dynamic web design, development, and marketing company committed to delivering exceptional digital experiences for our clients. Our team is comprised of creative visionaries and tech-savvy professionals dedicated to driving innovation and success.Your RoleWe seek a skilled Business Analyst to join our team and contribute to the design and...
-
Store Assistant Manager
6 days ago
Iloilo City, Western Visayas, Philippines Barrion Retail Store Full timeBarrion Retail Store is looking for a skilled and experienced Store Assistant Manager to join our team. As a Store Assistant Manager, you will be responsible for assisting the store manager with day-to-day operations, managing stock levels, and overseeing the sales floor.You will also be required to provide guidance and support to sales associates, maintain...
-
Assistant Manager
2 weeks ago
Iloilo City, Western Visayas, Philippines Visage Executive Search Full timeJob title: Assistant Manager - Transformational QualityAccount: HealthcareWork setup: Onsite in Iloilo 2 Techno (ILO 2 TECHNOQualifications:•5 years BPO experience•At least 2 years working with QualityOther details :Primary Duties and Responsibilities Deliver 'Next Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on...
-
BPO Assistant Manager
2 weeks ago
Iloilo City, Western Visayas, Philippines Manpower Core Group Inc. Full timeKey skillsBPO Healthcare.Healthcare accountQualityAssistant managerBPOJob title: Assistant Manager - Transformational QualityAccount: HealthcareWork setup: Onsite in Iloilo CitySalary: 35,000 - 50,000Start date: ASAPQualifications:•5 years BPO experience•At least 2 years working with QualityOther details :Primary Duties and Responsibilities Deliver 'Next...
-
Department Assistant Manager
6 days ago
Iloilo City, Western Visayas, Philippines Grow Forward JP, Inc. Full timeJob DescriptionWe are looking for a highly organized and proactive department assistant manager to join our team at Grow Forward JP, Inc.About the RoleMain Responsibilities:• Oversee the day-to-day operations of our department, including managing workflows, coordinating projects, and ensuring accurate record-keeping.• Develop and implement marketing...
-
Freight Assistant Manager
5 days ago
Iloilo City, Western Visayas, Philippines San Miguel Integrated Logistics Services, Inc. Full timeSan Miguel Integrated Logistics Services, Inc. is a leading logistics company in the Philippines, offering a full range of transportation and logistics services. We strive to be the largest logistics company in the country by 2023.We are currently seeking a Delivery Assistant to join our team. The successful candidate will be responsible for ensuring the...
-
Retail Assistant
2 weeks ago
Iloilo City, Western Visayas, Philippines Pelobelio Retail Store Full timeThe Retail Assistant is responsible for providing excellent customer service, maintaining store presentation, assisting with inventory management, and supporting sales initiatives. This role involves helping customers with their purchases, restocking shelves, and ensuring the store is clean and organized.ResponsibilitiesCustomer Service: Greet customers,...
-
Prosper Virtual Assistant Manager
6 days ago
Iloilo City, Western Visayas, Philippines Work for Prosper Full timeCompany OverviewAt Work for Prosper, we value innovation, creativity, and teamwork. Our mission is to provide exceptional support to our virtual assistants, enabling them to deliver outstanding results and grow our business.We offer a dynamic and supportive work environment, where you can develop your skills, learn from the best, and make a real impact.As a...
-
Retail Assistant
2 weeks ago
Iloilo City, Western Visayas, Philippines Kyla Retail Full timeShareJob DescriptionDescriptionA Retail Assistant is responsible for providing excellent customer service, maintaining store appearance, and ensuring smooth day-to-day operations of a retail store. The job typically includes a variety of tasks that focus on sales, stock management, and customer interaction.Customer Service:Greet customers warmly and provide...
-
Retail Assistant
2 weeks ago
Iloilo City, Western Visayas, Philippines Ging Ging Retail Store Full timeA Retail Assistant is responsible for providing customer service, assisting with the store's operations, and ensuring the store is well-stocked and organized. Below is a general description of the role:Key Responsibilities:Customer Service:Greet customers as they enter the store and assist with their inquiries.Provide product recommendations and advice based...
-
Assistant Manager
2 weeks ago
Iloilo City, Western Visayas, Philippines Visage Executive Search Full timeQualifications:•5 years BPO experience•At least 2 years of team handling experience•1-2 years of healthcare domain experienceOther details :*Work Allocation - Tracking, Reviewing, Checking for pendency and re-allocation, SLA & TAT *Client Management Query resolution & managing and removing roadblocks which may impact the ability of associates Complete...
-
Retail Assistant
2 weeks ago
Iloilo City, Western Visayas, Philippines Stopover Grocery Store Full timeOn-site - Iloilo No Exp Required High/Senior High School Full-timeJob DescriptionDescriptionCustomer Service: Greet and assist customers, address inquiries, and provide product information.Sales Support: Promote products, achieve sales targets, and process transactions accurately.Store Maintenance: Ensure cleanliness, organize displays, and restock...
-
Financial Reporting Assistant
6 days ago
Iloilo City, Western Visayas, Philippines University of San Agustin Full timeJoin our team as a Financial Reporting Assistant and contribute to the preparation and review of financial reports. In this role, you will be responsible for analyzing and interpreting financial data, identifying trends and areas for improvement, and making recommendations to senior management.Key responsibilities include:Preparing and reviewing financial...
-
Shop Assistant Position
6 days ago
Iloilo City, Western Visayas, Philippines Dago Retail Store Full timeKey ResponsibilitiesProvide outstanding customer service by assisting customers with their queries and ensuring they find what they need.Effectively manage stock levels, process transactions, and maintain a clean and tidy store environment.
-
Property Administration Assistant
6 days ago
Iloilo City, Western Visayas, Philippines SMDC Full timeAbout UsSMDC is a leading property developer committed to delivering high-quality residential and commercial projects. As an Property Administration Assistant, you will play a critical role in ensuring the smooth operation of our properties, including coordinating with utility providers and managing communications.Key Responsibilities* Facilitate...