Analytics Solutions Lead

1 week ago

Tanauan, Calabarzon, Philippines BroadPath Full time
Overview

BroadPath is hiring for a work-at-home Analytics Solutions Lead. Our Analytics Solutions Lead is a senior individual contributor who serves as the team's critical thinker and builder, designing executive-ready reports/dashboards, owning the KPI Management process, and safeguarding data quality from source to scorecard. The role blends hands-on analytics (Power BI, Excel, SQL) with process excellence (Lean Six Sigma Green Belt), release/UAT gating, and executive-facing communication. Partnering with Business Analysts, Management Analysts/Reporting Developers, Operations/WFM, and Directors/VPs, this role ensures KPIs are accurately defined, reliably delivered, and translated into clear actions and outcomes.

We need a consultative, enterprise-minded senior IC who looks end-to-end across Reporting & Analytics (R&A) value streams, surfaces hidden friction, and turns insight into measurable results. The Lead partners with Supervisors, the Senior Business Analyst, and stakeholders to:

Responsibilities
  • Diagnose cross-department processes (data-driven assessments, value-stream mapping, SIPOC, stakeholder interviews)
  • Design future-state workflows and KPI frameworks that weave people, data, technology, and controls (BPMN 2.0, Lean Six Sigma/DMAIC, TOGAF, APQC)
  • Execute change by running Kaizen/DMAIC workshops, converting decisions into Jira epics/sprint backlogs, chairing ceremonies, and maintaining RAID logs until benefits are realized.
  • Govern the enterprise playbook (RACIs, SOPs, decision models, maturity roadmaps) with audit-ready, version-controlled evidence
  • Communicates with absolute clarity and collaborates to build live-linked KPI dashboards, board-ready slide decks, concise "end-of-day" alignment notes and presenting controls during compliance reviews
Qualifications
  • Strong Power BI/Tableau, Advanced Excel, and SQL
  • Capable of modeling data, validating metrics, and working with large/complex datasets
  • Proven experience defining KPI catalogs, implementing data-quality rules and automated tests/scorecards, and managing release/UAT gates and change control
Education & Experience
  • Bachelor's degree in business, MIS, Industrial Engineering, Data Science/Analytics, or a related field required, MBA or related master's preferred; 5–7 years in BI/Reporting/Analytics Operations or Process/Operational Excellence as a senior individual contributor (contact center/BPO experience preferred)
Certifications
  • Excel
  • Power Query
  • Power BI or any BI Tools
  • Process Mapping tools, such as Visio
Preferred Experience, Systems or Skills
  • Python or R Data Analysis
  • Data Analytics in a Call Center
  • Several high-valued analytics projects implemented

*Work samples/Portfolio will be required.*


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