Delivery Driver
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ROLE PURPOSE
To safely and efficiently transport merchandise to customers and branches, ensuring proper handling, timely delivery, complete documentation, and courteous customer service while complying with company and road safety standards.
KEY ACCOUNTABILITIES
DRIVING & ROAD SAFETY
- Safely transport merchandise to customer locations and branches in a timely and professional manner.
- Observe all applicable traffic laws, road safety regulations, and company driving standards.
- Practice defensive driving and exercise appropriate care for customers, pedestrians, merchandise, and other road users.
- Plan and follow assigned delivery routes and promptly communicate delays, incidents, or route concerns to the appropriate supervisor.
VEHICLE MAINTENANCE & COMPLIANCE
- Ensure the assigned vehicle is clean, roadworthy, and properly maintained before and during use.
- Conduct routine checks of the vehicle and promptly report defects, damage, or maintenance requirements.
- Prepare and submit vehicle monitoring reports, including records of vehicle operations, maintenance, and fuel consumption.
- Maintain required vehicle documents and ensure compliance with company requirements.
DELIVERY & DAILY OPERATIONS
- Ensure all merchandise and items for delivery are properly loaded, secured, transported, and unloaded.
- Check merchandise and delivery documents before departure to help ensure accurate and complete deliveries.
- Request customers to acknowledge receipt of merchandise in accordance with the delivery documents.
- Collect and properly document customer payments when required, including recording the amount received and obtaining the customer's signature on the delivery documents.
- Safeguard all delivery documents, collections, and other company property while in transit.
- Endorse all signed documents, payments received, and other required delivery records to the Dispatching Supervisor promptly upon return.
CUSTOMER SERVICE & PROFESSIONAL CONDUCT
- Interact with customers courteously and professionally during delivery and payment-related activities.
- Handle customer concerns or delivery issues calmly and coordinate with the appropriate personnel for resolution.
- Represent the OUR HOME brand positively through professional appearance, behavior, communication, and care in handling merchandise.
SKILLS & COMPETENCIES
- Driving Skills: Strong and responsible driving skills with a good understanding of road safety practices.
- Communication: Ability to communicate clearly and professionally with customers, suppliers, and internal teams.
- Customer Service: Courteous and customer-focused approach during deliveries and customer interactions.
- Attention to Detail: Able to accurately check merchandise, delivery documents, payments, and required acknowledgments.
- Vehicle & Documentation: Basic knowledge of vehicle care, maintenance reporting, and delivery documentation.
- Computer Applications: Working knowledge of basic computer applications used for reporting and delivery records.
Job Qualifications
Atleast HS graduate
Must have 1-3 years of driving experience in delivering items/goods
Must have professional driver's license 1,2
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