Technical Solar Expert |
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About the role
As a Technical Support Expert, you will provide reliable support to residential solar customers, resolving inquiries and concerns with strong communication, critical thinking, and a customer-first mindset. You will help support clean energy solutions through effective communication, problem-solving, and continuous improvement.
Key responsibilities
- Provide customer support and issue resolution for solar customers across multiple channels, including technical, billing, account, and system performance concerns, while ensuring a positive customer experience
- Handle customer interactions via phone, email, chat, messaging, and voicemail
- Investigate and resolve issues related to billing, financing, account management, and solar system performance
- Deliver timely and accurate resolutions following established processes and service standards
- Escalate complex issues to the appropriate teams when needed
- Provide empathetic, professional, and customer-focused support in all interactions
- Apply de-escalation techniques to effectively manage difficult customer situations
- Maintain accurate documentation of all interactions, case updates, and resolutions
- Create and manage customer cases to ensure proper tracking and follow-through
- Assist with basic to intermediate troubleshooting using available tools and resources
About you
- 1–2 years of customer service, contact center, technical support, or related experience
- Strong verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and critical-thinking skills
- Experience using CRM and case management systems
- Background in solar, renewable energy, utilities, home services, or technical support environments (preferred)
- Familiarity with Salesforce or similar CRM platforms (preferred)
- Experience handling escalated customer situations (preferred)
- Knowledge of solar financing, system monitoring, and residential solar operations (preferred)
Benefits
- Competitive salary
- Medical and dental insurance with free dependent coverage
- Group life insurance
- Paid time off (PTO)
- Career growth opportunities
- Skills and leadership development
- Free meal for onsite employees
About us
At ClearSource, our mission is simple: Making Lives Better"for our employees, our clients, and their customers." Our culture is built on a strong foundation of core values that shape everything we do. We have an inclusive culture that values diversity and the contributions our employees make to the organization's success.
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