Soft Services Associate Manager | Manila Bay

About the role

Oversee soft services across a major shopping mall portfolio, ensuring a proactive approach and high-quality customer service. Responsible for managing third-party vendors and enforcing standards for cleaning, pest control, landscaping, waste management, and safety. Lead and guide on-site teams to deliver excellent results and continuously improve daily operations.

Key responsibilities

• Oversee and manage service providers, including contractors and subcontractors for soft services such as housekeeping, cleaning, hygiene, waste management, pest control, and landscaping.

• Ensure smooth service delivery and high standards of quality.

• Develop and execute cost-saving initiatives to enhance operational efficiency and financial performance.

• Implement BICSc standards and best practices across facilities to maintain high cleanliness and hygiene.

• Ensure high standards of presentation across all areas of the property and confirm that all zones are fully functional, including regular monitoring of landscaped areas, washrooms, back-of-house zones, loading bays, parking, and common areas.

• Coordinate with service providers and project teams to address any issues during handover and takeover processes.

• Maintain proactive and transparent communication with Corporate Facilities Management (CFM) and service providers, providing regular updates and addressing challenges through routine meetings.

• Serve as the primary point of contact for Corporate FM & QHSE, visitors, merchants, contractors, and corporate partners, ensuring effective incident management and escalation.

• Conduct daily inspections for retail assets and monitor contractor performance, outputs, SLAs, and KPIs.

• Conduct occupational safety reviews and health and safety audits to ensure strict compliance with HSE procedures.

About you

• Minimum Bachelor's degree in Management

• Minimum two (2) years of work experience in Mall Operations or property management with soft services

• Hands-on experience of similar role, managing both in-house and Subcontractors Soft services

• Knowledgeable in local operations, regulations and codes

• BICS certification is preferable

• Excellent communication and reporting writing skills

• Familiar with basic accounting, running operation under fixed budget and understand the concept of cost control

• Average proficiency level in communication, organization, critical thinking abilities and project management skills

• Average proficiency level in the use of MS Office applications specifically MS Word, Powerpoint, MS Excel

• Average proficiency level in project management, planning, people management and leadership skills