Call Center Agent
2 weeks ago
Be part of a passionate team and create opportunities
CALL CENTER AGENT (OUTBOUND).
Starting salary package for Probationary: PHP 13,500 - 14,500 per month.
Starting salary for Freelance Setup: Up to PHP 17,600 per month.
(Please apply only if the salary offer meets your expectations.)
*Option to choose between Probationary and Freelance Set up.
Job Description:
- Outbound calls for surveys, lead generation, event invitation, and/or sales.
- Inbound calls to resolve customer queries or close lead/sales.
- Data entry to update customer relationship management (CRM) software.
- Respond to emails.
- Create reports using Microsoft Office and Google Drive.
- Meet service level agreements set forth.
- Perform other duties as assigned.
Qualifications:
- Excellent English communication skills.
- Typing Speed: at least 40WPM.
- Ability to work under pressure.
- Ability to multitask, prioritize, and manage time efficiently.
- Customer orientation and ability to adapt and respond to different types of personalities.
- Intelligent.
MUST HAVE the following equipment:
- Hardware: Laptop/Desktop (at least Pentium processor and 8 GB RAM).
- Headset: A4Tech (HU 7P or HU 50) or Jabra USB-type headset with noise-cancelling feature.
- Internet connection: Wired connection; minimum of 10 Mbps.
- Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype.
So, why join us?
- Permanent work-from-home.
- Full-Time and Long-Term Employment.
- Government-mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract).
- Salary will be based on: Skills, Attitude, Performance, and Attendance.
- Opportunity for regularization and promotion.
- US and Canadian clients.
- Shift: Graveyard Monday to Friday.
- Training: 5 to 8 days.
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