Field Collector

2 days ago
Cavite City, Cavite, Philippines Cepat Kredit Financing Inc. Full-time ₱167,000 - ₱279,000 Contract

Key Responsibilities

1. Field Collection & Recovery

  • Conduct field visits to delinquent customers to collect overdue payments.
  • Negotiate and arrange installment plans or settlements in accordance with company policies.
  • Identify, track, and report skip or unreachable clients.

2. Customer Verification & Monitoring

  • Verify customer addresses, employment details, and contact information.
  • Conduct field investigations on suspected fraudulent accounts.
  • Monitor repayment behavior and recommend accounts for escalation (legal, external collection agents, etc.).

3. Documentation & Reporting

  • Prepare daily/weekly collection reports and field visit logs.
  • Ensure compliance with data privacy and company documentation standards.
  • Submit collected payments and account updates within required timelines.

4. Compliance & Professional Conduct

  • Adhere strictly to ethical collection practices and regulatory guidelines for unsecured lending.
  • Maintain respectful communication and avoid harassment or coercive behavior.
  • Protect confidential customer information at all times.

Qualifications

  • High school diploma or vocational certificate (college level preferred).
  • Residing in Metro Manila
  • Experience in field collections
  • Strong negotiation, communication, and problem-solving skills.
  • Ability to work independently and manage time efficiently.
  • Willing to travel frequently within assigned areas.
  • Motorcycle and valid driver’s license preferred.
  • Willing to work Monday to Saturday.

Core Competencies

  • Customer handling and conflict resolution
  • Risk awareness and fraud detection
  • Professionalism and integrity
  • Persistence and goal orientation
  • Knowledge of unsecured lending policies and procedures

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