IT Freshers

Join to apply for the IT Freshers - Chat and Email Role - Technical Support Non-Voice role at Caldwell Communications

Responsibilities:

• Follow standard operations and procedures.
• Recognize and escalate priority problems in accordance with Client standards.
• Ensure one call resolution prioritizing customer satisfaction.
• Perform basic troubleshooting when necessary.

Qualifications:

• With or without BPO Experience
• At least High School Graduate (Old curriculum) / ALS Graduate
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Employment type: Full-time

Seniority level: Internship

Job function: Information Technology

Industries: Advertising Services

Location notes: multiple locations in Metro Manila (e.g., Pasig, Makati, Taguig, Quezon City, Mandaluyong, Manila).