Chief Operations Officer

2 weeks ago


Makati City, National Capital Region, Philippines Cartrack Full time
About the job Chief Operations Officer (Philippines)

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a COO to join our team. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

  • Manage a team of technical and operation staff to ensure smooth implementation within the operations department.
  • Comprehensive technology product knowledge of all areas of the business, including technical support, customer service, fitment installation management, and finance awareness.
  • Integration knowledge allowing successful documentation, definition, and integration into customer systems and specification of customer and internal requirements.
  • Provide the sales department with technical knowledge and ensure correct product, systems, and solutions specifications are sold to enterprise customers.
  • Resolve customer inquiries or issues upon escalation from all channels and ensure proper follow-up to final closure.
  • Involve in the design and development of new systems with a view to optimize and leverage the main frame of Cartrack applications.
  • Support all existing internal and external subsystems, including resolving user problems and working in a team to ensure a stable, secure, and reliable environment.
  • Ensure timely and accurate weekly/monthly reports for management review.
  • Demonstrate a high level of leadership skills and provide necessary guidance to the respective staff to achieve the municipal planning strategies and department KPI goals.

Requirements:

  • Extensive team leadership experience.
  • Preferred industry experience in software, electronics, IoT, or automotive.
  • Minimum of 5 years of experience in the industry; experience in a similar industry is an added advantage.
  • Strong command of English.
  • Excellent communication and interpersonal skills.
  • Hands-on and a positive attitude.
  • Technically independent with good initiative.
  • Strong analytical problem-solving skills with an out-of-the-box approach to providing solutions.
  • Ability to use Excel to reconcile billing, reporting, and data exports.
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