Medical Virtual Assistant
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This is a remote position.
Are you a compassionate, detail-oriented professional with a passion for supporting children and families A California-based pediatric therapy clinic is seeking a Medical Virtual Assistant to join their team full-time. In this role, you'll help ensure smooth scheduling, communication, and administrative coordination, directly contributing to the well-being of the children they serve.
This clinic is grounded in a holistic, child-led approach to care—focusing on nurturing the mind, body, and spirit of each child. Their work is personal, collaborative, and deeply rooted in empowering children to build meaningful relationships and a strong sense of self.
Why You Should Apply:
Be part of a purpose-driven team that transforms lives through meaningful connection, compassion, and care.
Key Responsibilities
- Schedule and reschedule patient appointments via EMR
- Confirm new patient appointments and manage therapist calendars
- Coordinate telehealth sessions and care team meetings
- Assist families with insurance-related scheduling (e.g. gap exceptions)
Patient & Insurance Support
- Respond to phone and email inquiries with empathy and professionalism
- Verify insurance coverage details and assist with related questions
- Submit and manage prior authorization requests
- Maintain accurate, confidential electronic medical records
Administrative Support
- Support therapists with calendar coordination and care logistics
- Collaborate with team members to ensure efficient day-to-day operations
- Greet patients virtually and guide them through onboarding steps
Requirements
- Experience in healthcare customer service, scheduling, or admin support
- Previous experience with schedule management, managing authorizations and verifying insurance
- Familiarity with pediatric therapy (OT and speech) is a strong plus
- Comfortable using EMR systems (Ensora preferred), Salesforce, and Google Workspace
- Strong communication and multitasking skills
- Spanish-speaking candidates are highly encouraged to apply
Benefits
- Competitive salary commensurate with experience.
- Opportunities for professional development and growth.
- Work in a dynamic and supportive team environment.
- Make a meaningful impact by helping to build and strengthen families in the Philippines.
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