Helpdesk Technician

FRESH GRADUATES ARE WELCOME TO APPLY

About the role

We are seeking a motivated and tech-savvy Helpdesk Technician to join our dynamic team at Dumaguete Bank. In this full-time position based in Head Office at Dumaguete City, Negros Oriental, you will play a crucial role in supporting the smooth running of our IT infrastructure and systems.

What you'll be doing

• Provide first-line technical support to users, troubleshooting and resolving basic hardware and software issues

• Assist with the installation, configuration and maintenance of computer systems, networks and peripherals

• Perform routine backups and data management tasks to ensure the integrity and security of our IT systems

• Help monitor and maintain the performance of our servers, networks and other IT assets

• Participate in IT projects and contribute to the implementation of new technologies and solutions

• Maintain accurate documentation and records of IT-related activities and resolutions

What we're looking for

• Proven experience in a junior or entry-level IT support role, preferably in the banking or financial services industry

• Strong technical skills and hands-on experience with hardware, software, networking and troubleshooting

• Good understanding of operating systems and common business applications

• Ability to work independently as well as part of a collaborative team

• Willingness to learn and expand your technical knowledge and skills

Apply now for this exciting opportunity to kickstart your IT career at Dumaguete Bank.