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Genesys Cloud Engineer
4 weeks ago
Cognizant Taguig, National Capital Region, Philippines
2 days ago Be among the first 25 applicants
We can make things happen. Start by sending your resume.The ideal candidate will contribute to the development and optimization of our cloud-based solutions, ensuring seamless communication and operational efficiency. This role demands a proactive individual who can deliver high-quality results and drive innovation within the team.
Qualifications:
- Develops scripts/programming (if applicable) for voice/data networking systems and applications, based on defined technical specifications/design documents (e.g., D&E documents) - Genesys Pure Connect or Genesys Engage or Genesys Cloud.
- 9 to 12 years of experience, specializing in Genesys Cloud and exceptional writing skills.
- Specifies and/or orders all required voice hardware, data hardware and circuits defined in technical specifications/design documents.
- Creates test plans for execution by applicable groups (e.g., engineers).
- Works with vendors to review potential system/coding issues (e.g., bug scrubs) and identify fixes, as needed.
- Validates compliance with voice/data networking systems and applications standards (e.g., LAN/WAN standards guide).
- Reviews, troubleshoots, and validates potential routing/switching/voice issues and capabilities.
- Collaborates with applicable testing groups (e.g., application owners, engineers) to ensure proper functionality of relevant voice/data networking systems and applications.
- Bachelor's degree holder in Computer Science, Statistics or Telecommunications Engineering or equivalent work experience.
- Willing to work in any Cognizant office - QC or Taguig.
- Willing to work on hybrid set up - 2 times a month onsite.
- Willing to work on night shift (10pm to 6am).
- Can start as soon as possible.
Not Applicable
Employment typeFull-time
Job functionInformation Technology
IndustriesOutsourcing and Offshoring Consulting and IT Services and IT Consulting
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