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Genesys Cloud Engineer

4 weeks ago


Taguig, National Capital Region, Philippines Cognizant Full time

Cognizant Taguig, National Capital Region, Philippines

2 days ago Be among the first 25 applicants

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The ideal candidate will contribute to the development and optimization of our cloud-based solutions, ensuring seamless communication and operational efficiency. This role demands a proactive individual who can deliver high-quality results and drive innovation within the team.

Qualifications:

  • Develops scripts/programming (if applicable) for voice/data networking systems and applications, based on defined technical specifications/design documents (e.g., D&E documents) - Genesys Pure Connect or Genesys Engage or Genesys Cloud.
  • 9 to 12 years of experience, specializing in Genesys Cloud and exceptional writing skills.
  • Specifies and/or orders all required voice hardware, data hardware and circuits defined in technical specifications/design documents.
  • Creates test plans for execution by applicable groups (e.g., engineers).
  • Works with vendors to review potential system/coding issues (e.g., bug scrubs) and identify fixes, as needed.
  • Validates compliance with voice/data networking systems and applications standards (e.g., LAN/WAN standards guide).
  • Reviews, troubleshoots, and validates potential routing/switching/voice issues and capabilities.
  • Collaborates with applicable testing groups (e.g., application owners, engineers) to ensure proper functionality of relevant voice/data networking systems and applications.
  • Bachelor's degree holder in Computer Science, Statistics or Telecommunications Engineering or equivalent work experience.
  • Willing to work in any Cognizant office - QC or Taguig.
  • Willing to work on hybrid set up - 2 times a month onsite.
  • Willing to work on night shift (10pm to 6am).
  • Can start as soon as possible.
Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Outsourcing and Offshoring Consulting and IT Services and IT Consulting

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