Big Opportunity, Bright Future Financial CSR – Cebu Onsite

We are seeking customer-focused and detail-oriented individuals to join our team as Customer Service Representatives for a Financial Account in Cebu IT Park. The successful candidate will assist customers with financial account inquiries, transaction concerns, billing questions, and account-related services while ensuring accuracy, confidentiality, and excellent customer service. Applicants must have at least six months of customer contact experience, strong English communication skills, and the ability to handle financial concerns professionally in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries regarding financial products, accounts, transactions, and services.
• Assist customers with billing concerns, payment inquiries, and account information.
• Provide accurate information about financial services, policies, and procedures.
• Review account details and help resolve transaction-related concerns within authorized guidelines.
• Handle customer complaints professionally and escalat complex issues when necessary.
• Maintain accurate records of customer interactions and account updates.
• Protect confidential customer and financial information in accordance with company policies.
• Meet customer satisfaction, service quality, and productivity targets.

Qualifications

• High School Graduate under the old curriculum or Senior High School Graduate under the K-12 curriculum.
• At least 6 months of Customer Contact Experience (CCE).
• Good English communication skills, preferably at B2 proficiency level.
• Strong customer service, listening, and problem-solving skills.
• Detail-oriented, especially when handling financial and account-related information.
• Able to follow procedures and maintain customer confidentiality.
• Willing to work onsite at Cebu IT Park, Cebu City.
• Willing to work on shifting schedules, including weekends and holidays as required.
• Willing to undergo the company's recruitment and assessment process.