Customer Support Agent | Voice

About the role

VVS. International Medical Center is seeking a dedicated Customer Support Agent to join our dynamic call centre team. This is a full-time position based in Caloocan City, Metro Manila. In this role, you will provide exceptional customer support through both voice and non-voice channels, ensuring our patients and clients receive timely, professional, and compassionate assistance. You will be the first point of contact for our customers, playing a vital role in building trust and maintaining the reputation of our medical centre. This position offers competitive compensation of up to ₱32,000 per month, depending on experience and performance.

Key responsibilities

• Handle inbound and outbound calls professionally, addressing patient and client inquiries with accuracy and courtesy
• Respond to customer communications via email, chat, and other non-voice channels in a timely manner
• Provide information about medical services, procedures, billing, and appointments
• Process customer requests, including appointment scheduling and cancellations
• Document all customer interactions and transactions accurately in the system
• Resolve customer complaints and elevate complex issues to supervisors when necessary
• Maintain knowledge of VVS. International Medical Center's services, policies, and procedures
• Meet or exceed call handling targets, quality standards, and customer satisfaction metrics
• Collaborate with other departments to ensure customer needs are addressed efficiently
• Adhere to all confidentiality and data protection protocols, particularly regarding sensitive medical information

What we're looking for

• High school diploma or equivalent; college degree is preferred
• Excellent communication skills in English with clear pronunciation and professional tone
• Strong customer service orientation with the ability to remain calm and courteous under pressure
• Proficiency in using computer systems, including MS Office and call centre software
• Ability to multitask and manage multiple customer interactions simultaneously
• Fast typing speed with strong attention to detail and accuracy
• Experience in customer service, call centre operations, or related field is preferred
• Knowledge of medical terminology or healthcare services is advantageous
• Problem-solving skills and the ability to empathise with customer needs
• Flexibility to work in shifts, including early mornings, evenings, or weekends as required

What we offer

• Competitive monthly salary of up to ₱32,000, based on qualifications and performance
• Health and wellness benefits, including medical and dental coverage
• Opportunities for professional development and career advancement within the organisation
• Comprehensive on-the-job training to ensure you are well-equipped to succeed
• A supportive and collaborative work environment with a dedicated team
• Performance incentives and bonuses based on achieving quality and productivity targets
• Work-life balance initiatives and flexible scheduling options where possible
• Access to employee assistance programmes and wellness initiatives

About us

VVS. International Medical Center is a leading healthcare provider committed to delivering exceptional medical services and patient care. With a focus on innovation, quality, and customer satisfaction, we pride ourselves on creating a welcoming environment for patients and fostering a positive workplace culture. Our team is passionate about healthcare excellence and dedicated to making a meaningful difference in the lives of those we serve. We believe that our employees are our greatest asset, and we are committed to supporting their professional growth and personal wellbeing.