Rider Support CSR | Rider Support Order Taking App Account
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
Requirements
- At least Senior High School graduateorCollege Level
- Have at least1 year experience in BPO industry
- College Graduates with no BPO experience are welcome to apply
- Basic English communication skills and well-versed in local language (Tagalog)
- Amendable working on a shifting schedule (dayshift, midshift & GY shift)
- Can work on site in Ortigas, Pasig City
Key Responsibilities
- Handle inbound and outbound customer interactions via phone, chat, email, and in-app messaging
- Assist users with placing food orders, order modifications, cancellations, and refunds
- Provide support for app navigation, account setup, login issues, and payment concerns
- Coordinate with partner restaurants and delivery riders to resolve order delays or issues
- Address customer complaints and service concerns while maintaining a positive customer experience
- Accurately document all interactions, transactions, and resolutions in the CRM system
- Ensure compliance with company policies, service level agreements, and data privacy standards
- Meet quality, productivity, and customer satisfaction targets
At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect.
Transcosmosemphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.
Rewarding Career
We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.
Connected Team - We are ONE
We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.
Intrinsic Values and Culture
We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.
Job summary
- Blended Local Account
Key selling points
- Local Account
- Taglish
- Blended
Video
(optional) Not provided
-
Call Center Agent
24 hours ago
Pasig, Metro Manila, Philippines transcosmos Asia Philippines Inc. Full-time ₱279,000 - ₱390,600 ContractRequirements At least Senior High School graduate or College Level Have at least 1 year experience in BPO industry College Graduates with no BPO experience are welcome to apply Basic English communication skills and well-versed in local language (Tagalog) Amendable working on a shifting schedule (dayshift, midshift & GY shift) Can work on site in Ortigas,...
-
App Order
2 days ago
Pasig, Metro Manila, Philippines Transcosmos Asia Philippines, Inc. Full-time ₱201,000 - ₱290,000 ContractA leading BPO provider in the Philippines is seeking candidates for customer interaction roles. Responsibilities include managing inbound and outbound communications, assisting with food orders, and ensuring a positive customer experience. Ideal candidates should be Senior High School graduates or College Level with basic English and Tagalog communication...
-
Customer Service Support
5 days ago
Pasig, Metro Manila, Philippines MicroSourcing Full-time ₱279,000 - ₱334,800 ContractJob Description Position: Customer Service Support Work setup: Onsite | Dayshift Location: Ortigas, Pasig City Job Type: Full-Time, On-Site, Pasig, Metro Manila, Philippines Pay: 25,000-30,000 PHP / Month Why join MicroSourcing? Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off...
-
Customer Support Analyst II
5 days ago
Pasig, Metro Manila, Philippines Fpsinc Full-time ₱391,000 - ₱725,000 ContractAbout Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...
-
Mandarin Bilingual CSR
24 hours ago
Pasig, Metro Manila, Philippines Keywords Studios Full-time ₱334,800 - ₱446,400 ContractSince 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and...
-
Senior Accounting Associate
3 days ago
Pasig, Metro Manila, Philippines Thumbtack Remote Full-timeThumbtack helps millions of people confidently care for their homes.Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements....
-
Home - Based Customer Service Representative
24 hours ago
Pasig, Metro Manila, Philippines Delegate CX Remote Full-time ₱301,000 - ₱391,000 ContractIt's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. This is a general consideration posting.The CSR / Order Management Specialist positionis a regularlysought-after role and we will review applicants under this posting weekly to find ideal matches for clients...
-
Home - Based Customer Service Representative
2 days ago
Pasig, Metro Manila, Philippines DCX PH Remote Full-time ₱301,000 - ₱391,000 ContractIt's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.This is a general consideration posting. The CSR / Order Management Specialist position is a regularly sought- after role and we will review applicants under this posting weekly to find ideal matches for...
-
Senior Business Application Specialist
24 hours ago
Pasig, Metro Manila, Philippines Monroe Consulting Group Remote Full-time ₱1 - ₱2 ContractExecutive recruitment company Monroe Consulting Group Philippines is partnering with an organisation in the Information Technology sector to hire a Senior Business Applications Specialist. This opportunity is based in a remote work environment, supporting clients during North American business hours. Position Overview Support and optimise Microsoft Dynamics...
-
Customer Service Representative
3 days ago
Pasig, Metro Manila, Philippines MicroSourcing Full-time ₱300,000 - ₱420,000 ContractPosition: Customer Service Representative - Healthcare Work setup: Onsite | Dayshift Location: Ortigas, Pasig City Why join MicroSourcing? Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit:...