Customer Care Specialist
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About the role
The Customer Care Specialist is responsible for providing excellent customer service to existing and potential clients of The SB Clinic and Owen Wellness. The role focuses on handling inquiries, managing appointments, responding to client concerns, and ensuring a positive customer experience through various online communication platforms. As a work-from-home employee assigned to the graveyard shift, the Customer Care Specialist must remain responsive, professional, and productive while independently managing client communications and coordinating with the clinic team.
Key responsibilities
- Respond promptly and professionally to client inquiries through Facebook Messenger, Instagram, Viber, email, phone calls, and other official communication channels
- Provide accurate information regarding the clinic's aesthetic treatments, services, promotions, and appointment availability
- Assist clients in booking, confirming, rescheduling, and canceling appointments
- Coordinate with the clinic team to ensure accurate appointment schedules and availability
- Send appointment confirmations, reminders, and follow-up messages
- Handle inquiries from potential clients and encourage them to book consultations or treatments
- Follow up on interested clients who have not yet confirmed their appointments
- Promote the clinic's services, treatment packages, and ongoing promotions based on approved information
- Maintain accurate records of client inquiries, appointments, complaints, and follow-ups
- Prepare daily reports covering the number of inquiries received, appointments booked, pending concerns, and other relevant activities
About you
- Graduate of any four-year course; applicants with relevant customer service experience may also be considered
- Preferably with experience in customer service, online appointment handling, sales support, or the aesthetic and wellness industry
- Good written and verbal communication skills in English and Filipino
- Knowledgeable in handling social media messaging platforms and online communication tools
- Computer literate and proficient in Google Workspace, Microsoft Office, and basic reporting tools
- Customer-oriented, patient, organized, and attentive to details
- Able to multitask and handle client concerns professionally
- Capable of working independently with minimal supervision
- Willing and able to work from home on a graveyard shift, including weekends or holidays when required
- Must have a reliable internet connection and a quiet, professional workspace
About us
The SB Clinic Corp and Owen Wellness provide aesthetic treatments and wellness services to existing and potential clients.
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