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L3 Helpdesk Support

1 month ago


Taguig, National Capital Region, Philippines IT BY DESIGN Full time
L3 Helpdesk Support (with MSP experience)

3 days ago Be among the first 25 applicants

Direct message the job poster from IT BY DESIGN

Work Setup: 100% Onsite, Night Shift (EST)

Role Description:

  • Hands-on experience on user Active directory administration & management
  • Hands-on experience with user Office 365 administration & management
  • Advance knowledge of Windows 10 diagnosis and troubleshooting
  • Advance knowledge of Windows server roles i.e., AD, FNP, DHCP, DNS, RDS
  • Advanced knowledge of Application support and troubleshooting
  • Good understanding of Azure
  • Windows networking basics and management i.e., Firewalls, Switches, ISP
  • Understanding of Backups
  • Understanding of VMware and Hyper-V
  • Root Cause Analysis and Incident Analysis/Trending

Company Benefits:

  • HMO on Day 1 with Free Dependents
  • Annual Performance Bonus
  • 13th Month Pay
  • Convertible to Cash Leaves
  • Life Insurance Plan
  • Pet Insurance Plan
  • Government mandated benefits (SSS, Philhealth, Pagibig)
  • Discounted Lunch Meals
  • Car Shuttle Service

About Us: IT By Design is a global IT infrastructure management company with headquarters in Jersey City, New Jersey. We specialize in providing complete IT solutions and support including 24X7 Helpdesk, SOC, NOC, Cloud, Cyber Security and Business Continuity services.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology

Industries

IT Services and IT Consulting

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