BPO RFP Writer

Overview

Location: Manila, PH

Position: BPO RFP Writer

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a persuasive communicator with a knack for crafting winning proposals and driving new business to lead the development of compelling proposals that secure high-value clients across industries. This role is ideal for a goal-oriented, strategic thinker with deep experience in business development, sales strategy, and client relationship management in the outsourced contact center and BPO space.

Key Responsibilities

• Business Development: Identify and cultivate new opportunities through phone outreach, marketing campaigns, and industry networking.
• Strategic Research: Conduct market and client research to uncover new sales channels and partnership opportunities.
• Proposal Writing: Lead the RFP process, drafting, customizing, and refining proposals using new content and recycled responses.
• Content Management: Maintain and update proposal templates, presentation decks, and client communication materials.
• Executive Engagement: Present proposals and strategies to senior leadership and C-level executives with confidence and clarity.
• CRM Oversight: Manage CRM systems and sales tracking tools to ensure accurate pipeline and performance reporting.
• Brand Visibility: Oversee directory listings, sponsorships, and other visibility initiatives to support lead generation.

Candidate Qualifications

• Bachelor's degree or equivalent experience in business, communications, or related field.
• 5+ years of leadership experience in sales, proposal writing, or business development.
• Proven ability to translate strategic vision into actionable plans with measurable outcomes.
• Strong background in complex deal structuring, financial modeling, and contract negotiation.
• Experience in BPO and contact center operations (inbound, outbound, chat, email).
• Exceptional writing, editing, and presentation skills.
• Proficiency in Microsoft Office Suite and CRM platforms.
• Ability to work independently, manage multiple priorities, and travel as needed.
• Demonstrated thought leadership and ability to inspire cross-functional teams.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation and Benefits

Compensation is starting based on experience. Our benefits and incentives are designed to be competitive and to grow with you over time. The description outlines a variety of benefits and incentives to support and reward our team members.

• HMO Coverage plus a dependent; Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage.
• Dental coverage; in-house dental assistance worth ₱5,000.
• Free meals during training; career growth and learning; allowances for rice, clothing, laundry and meals.
• Performance and loyalty bonuses; employee shuttle services; company retreats and off-site events.
• Opportunities for growth and promotion; rewards and recognition programs.

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and may need to sit/stand for long periods while using a computer and telephone headset. Ability to lift up to forty (40) pounds may be required on occasion.

Diversity and Equality

MCI promotes a diverse and equal-opportunity work environment. All employment decisions are based on merit and qualifications. MCI will consider qualified applicants with criminal histories as permitted by local and federal requirements. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic information, marital status, national origin, disability, or other protected characteristics.

About MCI

MCI is a holding company for a diverse lineup of tech-enabled business services. We drive modernization through digitalization and provide CX/DX solutions across multiple industries. We employ 10,000+ professionals with client partners across North America and beyond.

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