Performance Reporting Expert

4 days ago

Manila, National Capital Region, Philippines ING Full time

COO Finance Business Partner Services – Performance Reporting Expert

Background on what ING is about:

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING, our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking

Job Overview

As a Performance Reporting expert within the Business Partner Services, you will be responsible for strengthening the data-driven way of working within the COO Finance. You will develop strong knowledge on the day-to-day processes, build data models, and conduct data analysis. You ensure timely and adequate reporting to the COO Finance Management team and COO finance stakeholders globally, providing management information with a single source of truth to steer on our organizational ambitions, key performance indicators, and improvements.

Working with a variety of ING stakeholders globally in a multi-cultural environment will offer you the opportunity to support service delivery quality assurance of the COO Finance organization. You will report to the Head of Business Partner Services in Amsterdam, located in Amsterdam & Manila.

Key Responsibilities

Within your role, you are the driver to build data-based insights that support our internal and external COO Finance stakeholders. For example, provide insight on the performance of the different departments on timely responding to questions, investigate the most common causes for incidents, or provide management with insights on how to improve our key performance indicators. We are looking for someone who can set priorities between different case studies, create visualizations as support for your analysis, and translate the data into actionable information.

You are to coordinate the different streams of performance reporting for COO Finance, collect the data on key performance indicators, and deliver valuable management information for decision-making and steering.

Your key activities are:

  1. Develop and maintain the data and dashboards for key performance indicators of COO Finance, ensuring an approach between the different data streams and reports to cascade information into teams of COO Finance.
  2. Facilitate performance dialogue meetings with MT COO Finance and other senior stakeholder meetings if required.
  3. Log, monitor, and steer on the progress of agreed performance improvement actions.
  4. Develop and maintain a single point of truth reporting environment that holds different sets of data and information.
  5. Conduct investigations on a wide area of organizational topics, drawing up conclusions and advice in close collaboration with process and content experts.

Key Capabilities/Experience & Minimum Qualifications

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious, keep learning, and take on responsibility. In return, we back you to develop into an even more awesome version of yourself.

As a Performance Reporting expert, you have the following traits and experience:

  • University BSc Degree or equivalent;
  • 4 - 8 years' experience in communication and/or customer experience;
  • Design and implement performance metrics;
  • Expert knowledge and experience with data gathering and visualization tools;
  • Collaboration skills and ability to work across both functional and geographical lines;
  • Proactiveness and persuasiveness;
  • Excellent analytical skills and sound judgment;
  • Fluent in English (written and spoken);
  • Knowledge of Banking and IT acumen;
  • Translating data into meaningful actionable information for decision-making.
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