NOC Engineer

4 weeks ago

Makati City, National Capital Region, Philippines Broadridge Full time
Overview

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview

We are seeking a skilled Network Operations Technician to monitor, troubleshoot, and maintain critical network infrastructure supporting financial services operations. This role ensures 24/7 availability, rapid incident response, and compliance with regulatory standards, working with technologies across Cisco, Juniper, Palo Alto, and Fortinet platforms. The ideal candidate thrives in a high-pressure environment, with strong networking expertise and a commitment to uptime and security.

Responsibilities
  • Monitor network infrastructure (LAN, WAN, firewalls, VPNs, cloud connections) using enterprise monitoring tools to ensure 24/7 availability.
  • Detect, respond to, and resolve incidents in real time, including network performance degradation, outages, or security anomalies.
  • Assist in maintaining high availability and redundancy of systems essential to financial transactions and trading platforms.
  • Perform Level 1 and Level 2 troubleshooting and escalate complex issues to senior engineers or third-party vendors.
  • Support regular network maintenance tasks including configuration updates, patching, and hardware upgrades with an emphasis on minimal downtime.
  • Collaborate with security and compliance teams to ensure adherence to internal policies and external regulatory requirements (e.g., SOX, PCI-DSS, SEC).
  • Document incidents, changes, and configurations accurately within ticketing and change management systems (e.g., ServiceNow, Jira).
  • Participate in a 24/7 rotation schedule, including weekends and holidays, to support always-on operations.
  • Assist in audits and disaster recovery tests as required.
Qualifications

Required:

  • Associate degree in Information Technology, Computer Networking, or equivalent experience.
  • 2+ years of experience in a network operations or IT support role, preferably within financial services or a regulated environment.
  • Solid understanding of TCP/IP networking, DNS, DHCP, VLANs, BGP/OSPF routing protocols.
  • Hands-on experience with Cisco, Juniper, Palo Alto, or Fortinet networking equipment.
  • Familiarity with NOC tools (e.g., SolarWinds, PRTG, Nagios) and ticketing systems.
  • Awareness of security practices and regulatory compliance in financial services.

Preferred:

  • Bachelor's degree in a related field.
  • Certifications such as CompTIA Network+, Cisco CCNA, or equivalent.
  • Experience with cloud networking (AWS, Azure) and hybrid infrastructures.
  • Basic scripting knowledge for automation (e.g., Python, PowerShell).
Skills and Attributes
  • Strong analytical and troubleshooting skills.
  • Excellent verbal and written communication tailored for technical and non-technical audiences.
  • Ability to work independently and under pressure in a mission-critical environment.
  • High attention to detail and a strong sense of accountability.
Working Conditions
  • Rotating shifts including nights, weekends, and on-call duties.
  • May require physical activity such as racking network gear in data centers.
  • High-pressure environment where uptime, speed, and accuracy are crucial.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective.


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