Tours Supervisor/Officer
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Qualifications
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Bachelor’s degree in Tourism Management, Hospitality Management, Travel Management, Business Administration, or a related field.
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At least three (3) years of relevant experience in tour operations, tour guiding, destination management, cruise tours, shore excursions, or a similar role.
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Proven experience in developing and costing tour programs and customized itineraries.
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Experience in cruise-related operations and handling local or international tour groups is highly preferred.
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Strong coordination, negotiation, problem-solving, and crisis-management skills.
Key Responsibilities
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Design and customize domestic and international tour packages, itineraries, and programs based on clients’ interests, schedules, budgets, and special requirements.
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Plan and coordinate cruise-related tours, shore excursions, transfers, and other travel arrangements.
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Prepare tour proposals, quotations, cost estimates, itineraries, and other tour-related documents.
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Coordinate with hotels, resorts, transport providers, restaurants, tour guides, attractions, local government units (LGUs), and other tourism partners and suppliers.
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Conduct or oversee tour briefings and guiding activities, ensuring that accurate and relevant information is provided to clients.
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Monitor the implementation of tour programs and ensure that all arrangements are carried out according to the approved itinerary.
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Attend promptly and professionally to client inquiries, requests, complaints, emergencies, and other tour-related concerns.
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Anticipate operational issues and arrange suitable alternatives when there are changes, delays, cancellations, weather disturbances, or other unforeseen circumstances.
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Ensure that tours comply with applicable tourism regulations, safety requirements, company standards, and client specifications.
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Maintain updated information on destinations, attractions, hotels, transportation services, local regulations, rates, and tourism trends.
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Evaluate supplier performance and maintain productive working relationships with tourism partners.
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Prepare operational reports, tour evaluations, client feedback summaries, and other required documentation.
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Perform other tour operations and client-service duties that may be assigned.
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