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Travel Customer Success Representative
1 month ago
Customer Success Representative
Job Type: Full Time
Location: Goway Travel Manila Office
Reporting to: Operations Manager
The Role:
This position requires a highly skilled and experienced professional to provide exceptional customer service within the travel industry. The Travel Customer Success Representative will be responsible for managing customer relationships, resolving inquiries and issues, and ensuring a positive customer experience throughout the travel process. This role demands strong communication, problem-solving, and organizational skills, as well as proficiency in relevant CRM and communication technologies. The successful candidate will possess a deep understanding of the travel industry and a commitment to delivering outstanding service.
Key Responsibilities:
- Respond to inquiries, resolve issues, and proactively anticipate customer needs via phone, email, and chat.
- Develop a deep understanding of customer needs and preferences to create personalized experiences.
- Assist customers with booking changes, cancellations, and other travel arrangements.
- Resolve customer concerns with empathy and efficiency.
- Maintain knowledge of destinations, airlines, hotels, and other travel providers.
- Leverage platforms such as HubSpot, Aircall, and Perseus to manage customer interactions and track performance.
- Collaborate with other team members to ensure a consistent and positive customer experience.
Skills and Qualifications:
- 2-3 years of experience in BPO Travel Account: Proven track record of providing exceptional customer service in the travel industry.
- Strong communication skills: Excellent written and verbal communication skills, with the ability to adapt to different communication styles.
- Problem-solving skills: Ability to identify and resolve customer issues effectively and efficiently.
- Organizational skills: Ability to manage multiple tasks and priorities effectively.
- Technical proficiency: Experience with CRM platforms (HubSpot is a plus), communication tools (Aircall is a plus), and travel booking systems (Perseus is a plus).
- Passion for travel: Genuine interest in the travel industry and a desire to create memorable experiences for customers.
- Bachelor's degree or equivalent experience in travel, business, or a related field.
How to Apply:
If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let's grow together. Click Apply Now today.
