Team Leader

Details

Select VoiceCom is currently looking for a Lead Generation & Appointment Setting Team Leader (experienced in LinkedIn Recruiter Prospecting and Inmails) to start ASAP

What you'll do:

• Provide real-time support on assigned agents so they'll perform at their highest level.
• Provide statistical/performance feedback and coaching on a regular basis to each team member.
• Write and administer performance reviews for skill improvement.
• Be available for employees that experience work and/or personal problems providing appropriate coaching, counselling, direction and resolution.
• Responsible for creating and maintaining a high-quality work environment by constantly giving individual and group feedback.
• Prepare scorecards and communicate effectively with employees on warnings and make effective/appropriate decisions relative to company policy and campaign standards.
• Assist managers with daily operation of the call center, including the development and implementation of staffing, training, scheduling, and reward/recognition programs. Work as a member/leader of special or on-going projects that are important to process improvement.
• Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.

What you'll need:

• BPO Team Leadership: Minimum 2 years of experience supervising agents in a BPO environment, preferably in lead generation, appointment setting, sales or recruitment-related campaigns.
• Experience with LinkedIn Prospecting or Recruiting: Hands‑on experience using LinkedIn for prospect identification, candidate sourcing, recruiting business development, or outbound lead generation.
• Performance Management: Proven ability to monitor agent KPIs, identify performance gaps, conduct root‑cause analysis, deliver coaching, and implement corrective action plans.
• Campaign Reporting and Analysis: Strong analytical skills, including proficiency with Excel or Google Sheets to evaluate performance trends, conversion rates, and agent productivity.
• Quality Assurance: Experience reviewing agent communications, evaluating messaging quality, ensuring adherence to procedures, and providing actionable feedback.
• Client Communication: Strong written and verbal English skills, with experience providing performance updates, escalating issues, and communicating proactively with US‑based clients.
• Thorough knowledge of call center operations
• Being able to follow procedures and workflows
• Strong coaching and management skills
• Data-driven
• Coping with changes and stressful situations, stability
• Understanding of subscription business
• Excellent presentation skills - ability to present ideas, concepts, concerns, and questions in a well‑thought‑out, positive and professional manner
• Excellent organizational, leadership, interpersonal and time management skills
• Ability to take instructions from management and ensure follow up
• Strong computer application skills including MS Excel, MS Word, MS PowerPoint and others.
• Ability to communicate effectively with team members and managers of all levels.
• Ability to demonstrate innovation and good judgement/problem‑solving skills when making decisions.
• Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
• Strong support skills and ability to work well under pressure.

Preferred qualifications

• Experience using LinkedIn Recruiter or Sales Navigator.
• Experience managing LinkedIn InMail campaigns, connection requests, follow‑up sequences, and outreach templates.
• Familiarity with Boolean searches, LinkedIn search filters, and prospect segmentation.
• Experience analyzing response rates, acceptance rates, booking/conversion rates, and overall campaign effectiveness.
• Experience conducting A/B testing of outreach messaging and implementing strategies to improve engagement.
• Experience supervising recruitment sourcing teams, appointment setters, or business development representatives.

Work Schedule: Night Shift

Select VoiceCom is an American and Australian‑owned company providing call center services. While our main goal is to provide first‑class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and