branch manager

Branch Operations Head

Branch Operation Management Department

Regional Manager / Area Manager

Onsite | Full-time

The Branch Operations Head is responsible for overseeing the overall operations, sales performance, and profitability of the branch. This role involves managing branch staff, customer service, inventory, and financial targets while ensuring compliance with company policies and operational excellence. The ideal candidate should have strong leadership skills, business acumen, and the ability to drive growth and efficiency.

• Branch Operations & Management:

• • Supervise and oversee the day-to-day operations of the branch, ensuring smooth workflow and operational efficiency.

  • Implement and enforce company policies, standard operating procedures (SOPs), and compliance regulations.

  • Monitor and analyze branch KPIs, sales performance, and operational effectiveness.

  • Ensure optimal inventory management, stock levels, and cost control.

  • Sales & Business Development:

  • • Develop and execute sales strategies to achieve revenue targets and business growth.

    • Identify and capitalize on new market opportunities and customer needs.

    • Build and maintain strong relationships with clients, partners, and stakeholders.

    • Lead promotional activities, marketing initiatives, and customer engagement strategies.

    • Team Leadership & Development:

    • • Lead, train, and motivate branch staff to achieve high performance and productivity.

      • Conduct coaching, mentoring, and performance evaluations to ensure employee development.

      • Foster a positive work environment that promotes teamwork, accountability, and customer focus.

      • Customer Service & Relationship Management:

      • • Ensure excellent customer service standards to enhance customer satisfaction and retention.

        • Address customer concerns, feedback, and escalations in a professional and timely manner.

        • Implement initiatives to improve the overall customer experience and brand reputation.

        • Financial Management & Reporting:

        • • Manage branch financials, including budgeting, expense control, and profitability analysis.

          • Ensure accurate and timely reporting of sales, expenses, and operational metrics.

          • Conduct risk assessments and implement measures to mitigate financial and operational risks.

        Qualifications & Requirements

        • Bachelor's degree in Business Administration, Management, or a related field.

        • 2-3+ years of experience in branch operations, sales, or business management.

        • Strong background in business development, financial management, and operational oversight.

        • Proven leadership and team management skills.

        • Excellent communication, problem-solving, and decision-making abilities.

        Preferred Skills

        • Strong ability to analyze data, implement process improvements, and drive operational excellence.

        • Customer-focused mindset with a passion for delivering exceptional service.

        
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