BPO E-Learning Developer

BPO E-Learning Developer (Makati, hybrid, nightshift)

Carenet Health

Negotiable

On-site - Manila Fresh Graduate/Student Bachelor Full-time

Job DescriptionDescription

SCHEDULE: Nightshift
SETUP: Hybrid
LOCATION: Makati
ELIGIBILITY: Filipino Citizen

The Curriculum Developer is responsible for designing, creating, and improving training materials to enhance the skills, knowledge, and performance of employees within the Carenet Health organization. The goal is to align the curriculum to our guiding principles and to meet internal and external client objectives, improve employee capabilities, and ultimately contribute to the company's success.

The Curriculum Developer will collaborate with subject matter experts in Operations, Trainers, and other learning experts to create effective and engaging curricula that is designed to be learner-led, scenario-based with simulated activities that mirror their production environment.

ResponsibilitiesCurriculum Design and Development

• Design and develop detailed curriculum outlines, frameworks, and timelines based on identified training needs.
• Curriculum designs should have limited Instructor-Led activities, focusing the learning activities to be hands-on, learner-led in a production simulated environment.
• Create engaging and relevant materials, incorporating multimedia elements such as videos, interactive simulations, e-learning modules, job aids, assessment (audio recordings, simulations and written), and instructor-led training materials including facilitator guides.

Content Creation And Review

• Research, gather, and organize relevant content and resources for the curriculum including but not limited to utilizing production job aids, call recordings, and accurate screenshots for simulations.
• Build, edit, and format training content, ensuring accuracy, clarity, and alignment with learning objectives.
• Review and update existing training content to reflect changes in processes, policies, or industry standards.
• Incorporate interactive components, no more than 7 minutes of content before action must be taken by learner, to enhance engagement and learning.

Implementation And Delivery

• Coordinate and facilitate training sessions, workshops, and other learning events based on the curriculum – new launches, updates to curriculum, or any other changes that impacts the delivery of the content.
• Ensure training programs are accessible, engaging, and meet the needs of our operations and client teams.

Assessment And Evaluation

• Develop assessments and evaluation tools to measure the effectiveness of training programs.
• Modify curriculum based on assessment results and feedback from trainers, learners, and operations support staff.
• Ensure that content is up-to-date and relevant to the target audience.

Technology Integration

• Leverage technology and e-learning platforms to deliver training and enhance learning experiences.
• Explore and recommend innovative learning technologies to optimize the delivery and effectiveness of the curriculum.

Qualifications

• Ideal candidate would be entry-level individual with a bachelor's degree in instructional design, organizational development, or a related field.
• Previous experience in curriculum development and training in a call center environment is preferred.
• Strong understanding of adult learning principles, instructional design models, and curriculum development methodologies.
• Excellent written and verbal communication skills.
• Enjoys content curation on TikTok, YouTube, Instagram or other Social Media platforms is highly recommended.
• Proficient in using e-learning authoring tools (Articulate Storyline, Adobe Captivate, TechSmith Camtasia), video editing tools, and LMS platforms.
• Creativity and innovation in curriculum design; thrives on staying away from traditional e-learning and instructor-led content.
• Strong attention to detail and accuracy in content creation and review.
• Adaptability and ability to work in a fast-paced, dynamic environment.
• Collaboration and teamwork.
• Self-starter and self-motivated.
• Project management and organizational skills.

Working Conditions

The working conditions and physical demands described here are representative of those that are typical of the job and must be met by the Team Member to successfully perform the essential functions of this role. Reasonable accommodations, as defined by the ADA, may be made to enable a qualified individual with a disability to satisfactorily perform the essential functions of their role.

Working conditions: This role routinely uses standard office equipment such as computers, phones, headsets, photocopiers, and fax machines. Team Member will be typically exposed to office noises and interruptions such as printers, phones, and callers.

Physical Demand: This is a largely sedentary position which requires Team Member to remain stationary for the majority of the work day. The Team Member will need to occasionally move about inside an office setting to access office machinery. The Team Member will constantly use good manual dexterity with repetitive motions of wrists, hands, and fingers.

The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned by your supervisor. I understand the above job requirements and duties. I certify that I am able to perform the above job functions, with or without reasonable accommodations.

Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately:

• withholds your ID,
• requires you to provide a guarantee or collects property.

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