Operational Performance Specialist

4 days ago

Quezon City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full time

Select how often (in days) to receive an alert:

Operational Performance Specialist

Department: AR Contact Centre

Division: Australia Retail

Location: Quezon City

About Us

Standard
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The purpose of the role is to support the contact centre by providing insights and guidance to align to best practice and adherence to the workforce plan. The role will conduct analysis and review on current state and provide recommendations on improving operational effectiveness across the network, supporting up to 400 Manila based FTE across both voice and digital channels. Additionally, this role will also be responsible for the Onboarding Process of new employees to the contact centre, work closely with Recruitment and Facilitation teams, and conduct regular review of current process to identify areas of improvement for a more streamlined onboarding experience for both the new employees and the business.

What will your day look like?

As an Operational Performance Specialist, you are accountable for:

  1. Perform regular assessments of the current state of operations with guidance from the business and the Optimisation Leadership team.
  2. Identify inefficiencies and propose solutions to enhance operational effectiveness.
  3. Collaborate with team leaders to implement recommended changes.
  4. Oversee the onboarding process for new employees in the contact centre and work closely with recruitment teams to ensure timely and effective hiring.
  5. Ensure a smooth and efficient onboarding experience for new hires and implement changes to streamline the onboarding experience for both new employees and the business.
  6. Maintain accurate records of analysis, recommendations, and implemented changes.
  7. Prepare reports on operational performance and onboarding effectiveness.
What will you bring?

'Must have' knowledge, skills, and experiences which are critical and fundamental KSEs to perform the role:

  1. Ability to effectively influence and communicate with stakeholders at varying levels - from senior manager to operations staff.
  2. Ability to adapt quickly, work under pressure and manage multiple activities in accordance with business requirements and timelines.
  3. Strong and proven analytical skills - ability to understand and analyse data with concern for quality, accuracy, and detail.

'Good to have' knowledge, skills, and experiences are considered advantageous KSEs to perform the role:

  1. Bachelor's degree.
  2. Ability to multitask and work in a fast-paced environment.
  3. Good negotiation skills.
  4. Proficient in MS Office Applications.
Capabilities
  1. Ability to analyse performance data and identify trends.
  2. Proficiency in conducting thorough reviews and assessments.
  3. Experience working with recruitment and facilitation teams.
  4. Ability to build strong working relationships across departments and capability to provide support to a large team of employees.
  5. Skill in ensuring consistent communication and assistance.
Qualifications
  1. Excellent analytical and problem-solving skills.
  2. Ability to work independently and under pressure to meet requirements and objectives.
  3. Strong organizational and time management skills.
  4. Strong interpersonal and communication skills both verbal and written communication.
So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 85145.

Job Posting End Date
#J-18808-Ljbffr

  • Operations Performance Specialist

    6 days ago

    Makati City, National Capital Region, Philippines Manulife Full time

    Job Summary:We are looking for an experienced Operations Performance Specialist to join our team. The successful candidate will be responsible for analyzing and improving operational performance metrics.Key Responsibilities:Analyzing and improving operational performance metricsDeveloping and implementing process improvements to increase...

  • Performance Management Specialist

    6 days ago

    Quezon City, National Capital Region, Philippines General Metal Container of the Philippines Full time

    Job SummaryWe are seeking a highly skilled Performance Management Specialist to join our team at General Metal Container of the Philippines.The ideal candidate will have experience in designing, maintaining, monitoring, and enhancing performance management systems.Key ResponsibilitiesConduct thorough analysis of productivity reports including performance...

  • Business Operations Coordinator

    22 hours ago

    Quezon City, National Capital Region, Philippines Prime@Technology Specialist, Inc. Full time

    About Prime@Technology Specialist, Inc.We are a dynamic and forward-thinking organization seeking a highly skilled Office Staff member to join our team. This is an exciting opportunity to work with a talented group of professionals who share your passion for excellence and customer satisfaction.Main Responsibilities:Update production tracker and monitor...

  • System Performance Manager

    6 days ago

    Quezon City, National Capital Region, Philippines Anagenesis Inc. Full time

    Job DescriptionAnagenesis Inc. is seeking an experienced Operations Specialist to lead the development and implementation of innovative operational solutions, driving business growth and excellence.Key ResponsibilitiesOperational Strategy: Develop and execute strategies to improve operational efficiency, reduce costs, and enhance customer...

  • System Performance Specialist

    4 days ago

    Quezon City, National Capital Region, Philippines Comrise Full time

    As a System Performance Specialist at Comrise, you will play a critical role in maintaining the reliability and efficiency of our systems.This position requires strong technical skills, excellent communication abilities, and the ability to work effectively in a fast-paced environment.Responsibilities:Develop and implement monitoring strategies to ensure...

  • Performance Optimization Lead

    3 days ago

    Quezon City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full time

    About UsWe are the Australia and New Zealand Banking Group Limited, a leading banking group committed to improving the financial wellbeing and sustainability of our millions of customers.Our purpose is to shape a world where people and communities thrive, driven by a common goal: to make a positive impact on society while delivering long-term value to our...

  • Sales Performance Specialist

    7 hours ago

    Quezon City, National Capital Region, Philippines Lead Advisors Full time

    Job Overview:Lead Advisors is seeking a highly motivated Sales Performance Specialist to join our team. As a key member of our sales team, you will be responsible for driving revenue growth through outbound sales efforts. You will develop and execute sales strategies, build strong relationships with clients, and maintain accurate records of client...

  • Chief Financial Operations Manager

    3 days ago

    Makati City, National Capital Region, Philippines Cornerstone Performance International Inc Full time

    Job Overview:Cornerstone Performance International IncDevelop and implement effective financial operations strategies for offshore transactions.We are seeking a highly skilled Chief Financial Operations Manager to lead our team in managing accounting and reporting for corporate transactions outside the Philippines, with a focus on international accounting...

  • Site Operations Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines Delta DNC, Inc. Full time

    Job SummaryAs a Site Operations Specialist at Delta DNC, Inc., you will be responsible for overseeing the day-to-day operations of our construction sites.Main ResponsibilitiesEnsure compliance with safety regulations and best practices on-site.Conduct safety inspections and ensure proper implementation of safety measures.Work closely with the safety officer...

  • IT Operations Specialist

    5 days ago

    Quezon City, National Capital Region, Philippines Reed Elsevier Philippines Full time

    As an IT Operations Specialist at Reed Elsevier Philippines, you will play a crucial role in providing operational support to sales management. Your primary responsibility will be to plan and coordinate projects that aim to improve the operational efficiency and effectiveness of the sales force.You will develop processes and procedures to support the sales...

  • Content Creator

    1 day ago

    Quezon City, National Capital Region, Philippines Prime@Technology Specialist, Inc. Full time

    At Prime@Technology Specialist, Inc., we are seeking a skilled Technical Documentation Writer to join our team.">About the RoleCreate and revise technical documents such as manuals, reports, brochures, or articles for our projects.Develop operational procedures and manuals, ensuring they are accurate and up-to-date.We value creativity and attention to detail...

  • Senior Offshore Transaction Specialist

    3 days ago

    Makati City, National Capital Region, Philippines Cornerstone Performance International Inc Full time

    Job Description:We are looking for a highly motivated and experienced Senior Offshore Transaction Specialist to join our team at Cornerstone Performance International Inc.The successful candidate will be responsible for managing offshore transaction accounting, ensuring compliance with international standards and regulations, and preparing financial...

  • Sales Performance Specialist

    2 hours ago

    Quezon City, National Capital Region, Philippines Cyberbacker Careers Full time

    Job SummaryWe're seeking a skilled Sales Performance Specialist to join our team at Cyberbacker Careers. As a sales professional, you'll be responsible for identifying new business opportunities, building strong relationships with clients, and consistently exceeding sales targets.Key Responsibilities:* Identify and target new business opportunities in your...

  • Healthcare Operations Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines Intelassist Full time

    Role Overview:The Radiology Specialist is an integral part of the Intelassist team, playing a critical role in ensuring efficient workflow operations. Key responsibilities include managing worklists, facilitating communication, and providing administrative support to radiologists. This role requires strong organizational skills, excellent communication...

  • Performance Marketing Specialist

    13 hours ago

    Quezon City, National Capital Region, Philippines Kaliber Full time

    Kaliber Quezon City, National Capital Region, PhilippinesPerformance Marketing SpecialistKaliber Quezon City, National Capital Region, Philippines2 days ago Be among the first 25 applicantsWHO ARE WE?Kaliber is pioneering change in the industry by making strides in advancing campaign insights, automation, and performance branding. We focus on delivering...

  • Strategic Vendor Operations Specialist

    21 hours ago

    Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    About This RoleWe are seeking a highly skilled Strategic Vendor Operations Specialist to join our team. As a key member of our Global Vendor Management function, you will play a critical role in driving operational excellence across our regional vendor management operations.Drive process improvements and efficiency gains through analysis of current workflows...

  • Financial Operations Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines Insular Oil Corporation Full time

    Job OverviewThe Insular Oil Corporation is seeking a highly skilled Financial Operations Specialist to join our team. As a key member of our finance department, you will be responsible for ensuring the accuracy and efficiency of our financial operations.Main ResponsibilitiesReview and process accounts payable vouchers in SAP systemPerform cash count reports...

  • Operations Specialist

    6 days ago

    Quezon City, National Capital Region, Philippines Carekleaning and Repair Services Full time

    Job OverviewCarekleaning and Repair Services is seeking a highly skilled Operations Specialist to join our team in Quezon City. The ideal candidate will have a strong background in marketing and administration, with excellent organizational skills and the ability to work well under pressure.

  • Cybersecurity Operations Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines Advanced Energy Management Limited Full time

    Job OverviewThe Advanced Energy Management Limited is seeking a highly skilled Cybersecurity Operations Specialist to join its team. As a key member of the Security Operations Center (SOC), this individual will play a critical role in monitoring and responding to cybersecurity threats.

  • Digital Performance Manager

    7 hours ago

    Quezon City, National Capital Region, Philippines Cognizant Full time

    Social Media Insights SpecialistCognizant is seeking a Social Media Insights Specialist to track, analyze, and optimize our social media performance.This role involves gathering insights from various platforms, identifying trends, and providing strategic recommendations to improve engagement, reach, and ROI.The ideal candidate will be skilled in data...